Description

Job Highlights

Are you passionate about helping customers? Would you like to be a part of making it easy to do business and engaging with L&I? Does being a part of process improvement excite you? The work you would do in this opportunity is also a part of helping injured workers heal and return to work. Health Services Analysis program’s mission is to ensure worker access to high quality care. You would support the provider enrollment and credentialing processes in the Provider Account and Credentialing unit. Managing intake and distribution of provider and network applications would be part of the important work you would be responsible for.

Duties

Provide administrative support for Provider Account and Credentialing Unit processes.

Some of what you’ll do:

• Prepare paper applications for provider types exempt from ProviderOne by reviewing for completeness of application.
• Review IRS documentation and compares information with the provider's application to ensure documents are complete and correct.
• Respond to email inquiries concerning enrollment, credentialing and application status.
• Become knowledgeable of the units rules, laws, policies and procedures providing them when responding to customer inquiries.
• Process returned mail correspondence by routing to appropriate area and/or staff.
• Prepare outgoing correspondence when a provider application is denied, by sending a Request for Additional Information letter.
• Provide customer service by emailing or calling a provider that request one on one help with provider enrollment into the ProviderOne system.
• Responsible for documenting and transferring documents from one system to another.
• Responsible for managing the units Record Retention schedule.

Qualifications

REQUIRED:

• 
  High school diploma or equivalent.
• Demonstrated working knowledge of healthcare credentialing processes and procedures.
• Ability to key 40+ words per minute.
• Click HERE for an online certificate typing test option
• Proficient in the use of Microsoft Office Products
• Excellent customer service skills
• 2 years of clerical experience

DESIRED:

• Demonstrated working knowledge of credentialing software, such as VISTAR, MIPS, ProviderOne, etc.
• Familiarity with medical licensure and medical board certification categories.
• One year of college with at least one course in medical terminology.
• One year of administrative experience in the healthcare or workers compensation field.

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact Katie Borne (she/her/hers) at Hrbtu@lni.wa.gov if you need information on medical or religious accommodation.

For this position, telework and flexible schedule are permitted based on in person and remote business needs and in person or remote interactions.
The assigned duty station for this position is Tumwater, Washington.
For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

• 
  A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.
• Copy of your on-line 5-minute typing assessment that meets the 40 wpm qualification.

Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other information

• A job offer is contingent upon completion of a background check that includes a criminal record review.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the Hrbtu@lni.wa.gov.