Lab Monitor Job at Berklee College of Music
Job Description:
Reporting to the Lab Manager, the Lab Monitor provides support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the lab facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up any issues either directly or via a ticketing system. These functions ensure classes and sessions can operate with minimal disruption. The Lab Monitors collaboratively oversee a group of 30-45 Student Employees hired through Student Employment’s work-study program. The 24 technology classrooms and labs are in operation 12-16 hours per day, seven days per week and serve thousands of music technology students, faculty, visiting artists, events, major residencies, special programs, college service and community outreach projects.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
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Provides support, technical assistance, and troubleshooting for classes, student lab time, and special events in the technology labs and technology classrooms. This includes audiovisual systems and audio and music hardware and software for faculty during class time and students during student lab time.
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Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software.
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Troubleshoots and resolves technical issues. Collaborates with Distributed Systems and Technical Maintenance teams to document and follow up as needed.
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Conducts software and hardware testing: executes test plans, documents results updates and trains in revised technical support techniques for new installations.
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Implements software and hardware installations and upgrades during semester breaks.
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Maintains continuity and flow of the lab operations by ensuring that all proper protocols and rules pertaining to lab use are adhered to.
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Supervises Student Employees during scheduled shifts and trains new Student Employees on policies, day-to-day procedures, and troubleshooting methods
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Coordinates with Equipment Specialists to administer access to student/faculty check-out equipment
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Supports and maintains various equipment in ~15 Tutor / Student / Teacher Conference rooms
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Reports non-standard practices to the Manager
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Other duties as assigned
MINIMUM JOB QUALIFICATIONS:
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B.A. in Music Technology or an undergraduate degree in a similar music technology program
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1-2 years of experience in a music technology technical or support role
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Experience working at a higher education institution or within online education is preferred
KNOWLEDGE AND SKILLS REQUIRED:
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Highly developed skills in central curriculum concepts, including DAW configuration and operation, composition, MIDI and audio recording, editing and mixing, signal flow, and microphone techniques
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Understanding of sound design and synthesis, including modular and hardware synthesizers
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Ability to troubleshoot modern A/V systems, including projectors, TV displays, HDMI switches, network audio (Dante and AVB), and Multi-channel Surround Sound systems.
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Proficiency with audio software technologies such as, but not limited to, Pro Tools, Logic Pro, Ableton Live, Cubase, Finale
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Experience using and troubleshooting audio plug-ins such as, but not limited to, Universal Audio, McDSP, as well as various Virtual Instruments and Sample/Sound Libraries such as Native Instruments (Kontakt), Vienna Symphonic Libraries, Orchestral Tools, Spitfire
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Proficiency with Mac and Windows operating systems and software testing, including writing test plans and documenting results.
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Basic studio audio knowledge: microphone use, routing, monitoring setup, recording, and file management
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Ability to function well under pressure and maintain stellar customer service.
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Strong organizational skills and the ability to prioritize assignments, meet deadlines, and work on multiple projects simultaneously with great efficiency and attention to detail.
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Excellent written and verbal communication skills
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Exceptional leadership and motivational skills.
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Promotes courtesy, sensitivity and respect
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Fosters an inclusive workplace, advance engagement and team building
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Proficiency with Google Workspace, Microsoft Office, and FileMaker Pro.
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Robust knowledge of web browsers, caching issues, multimedia plug-ins, and conferencing software.
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Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.
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Familiarity with advanced curricular software such as Max/MSP/Jitter, Csound, Adobe Creative Suite preferred.
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Familiarity with DJ equipment (mixers, turntables, CDJs) preferred.
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Experience with Workday, Colleague, and Informer preferred.
SUPERVISORY RESPONSIBILITIES:
Supervision of on-shift Student Employees.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at
hroperations@Berklee.edu
or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff
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