Laundry Attendant Job at SMC - Southern Management Companies
Duties and Responsibilities
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Adhere to all Health Department, sanitation and safety regulations
- Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift
- Monitor usage of chemicals and water to maximize consumption
- Separate soiled bed linen/terry/food and beverage table linens; bundle and document amounts of each bundle
- Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items
- Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular articles to be washed
- Remove washed articles from the washing machine when the cycle is complete. Inspect cleanliness and place in clean linen carts
- Remove articles from dryer when cycle is complete and place in clean linen cart. Transport cart to proper work area for finishing
- Operate the ironing and folder machines. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stained articles
- Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas for distribution
- Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments
- Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor
- Complete required Appraisals
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
- Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Support Southern Management's Mission, Vision, and Values
- Comply with all Southern Management's policies and procedures
- Perform various other duties as assigned by Manager and/or Supervisor
Skills Required
- Maintain confidentiality of guest information and pertinent hotel data.
- Maintain confidentiality of guest information and pertinent hotel data
- Knowledge of laundry/dry cleaning equipment and chemical handling
- Knowledge of finishing techniques for all types of fabrics
- Knowledge of proper chemical handling
- Previous guest relations training
- Exert physical effort in lifting/transporting at least 75 pounds or more.
- Push/pull carts or equipment up to 250 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to reach above head and shoulder height to perform job duties.
- Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Key Performance Indicators
Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
- Adhere to response time policy
- Adhere to schedule/work hours
- Cooperate professionally with other departments to accomplish the goals of the department
- Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
- Work is completed in a timely, professional manner, based on expectations and deadlines
- Appraisals are completed by Due Date
- Audit reflects quantity, quality and standards meet an acceptable level
- Washers and Dryers are well maintained
- Laundry room is neat and organized to hotel standards by end of shift
- Linen is cleaned to hotel standards
- 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
- High School Diploma or equivalent required
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides:
- A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
- Company paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
- Continuing Education
You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
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