Lead Cashier (Bainbridge) Job at E&H Ace Hardware Group
Lead Cashier
E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler’s Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-six Ace Hardware stores, all of which are located in Ohio.
We are proud to be affiliated with Ace Hardware Corporation based in Oak Brook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America’s premier hardware wholesaler.
We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills.
We are proud to be affiliated with Ace Hardware Corporation based in Oak Brook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America’s premier hardware wholesaler.
We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills.
Position Summary
The primary responsibilities of the Front End Lead position are to maintain helpful customer service, assist in daily operations at the cash wrap area, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer.
Major Responsibilities
The major responsibilities for this position include:
- Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
- Greet customers as they enter the store
- Troubleshoot point of sale problems
- Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
- Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicates issues to management
- Perform cash pulls, make change orders and deposits in accordance with established policies
- Ensure that merchandise displays in the front-end area re clean, organized and well-stocked
- Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled
- Answer phone calls
- Able to tactfully and pleasantly deal with customers
- Maintain awareness of all promotions and advertisements
- Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
- Perform other tasks as assigned from time to time by store management
- Solicit customers to open an Ace Rewards card
- Issuing receipts, refunds, credits or change due to customers
Minimum Requirements
The minimum requirements for this position include the following:
- Education/Training: High School degree, some college preferred
- Prior experience managing associates and handling cash, preferably in a retail environment
- A commitment to service, excellence and customer satisfaction
- Skills/Knowledge: Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
- Ability to communicate with associates and customers
- Demonstrate strong attention to detail
- Maintain composure while supervising multiple tasks and handling customer complaints
- Solid team player with excellent interpersonal skills with a strong willingness to learn
- Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
- Ability to stand for an extended period of time
- Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting and perform all functions as set forth
ACE is the place for the Friendly Hardware Associate!
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