A bout this role:

Wells Fargo is seeking a Lead Investigator with Conduct Management Employment Investigations.

In this role, you will:

• Independently lead investigations and serve as the primary investigator on cases related to employee allegations of discrimination, harassment, retaliation, etc.
• Lead initiatives and projects with broad impact and act as a key participant in investigations
• Exercise judgment and provide analysis of allegations/diverse employee relations problems based on in-depth review of policy/procedure, employment law legislation and other intangible factors
• Analyze issues and make determinations on compliance with company policies, procedures, and processes
• Gather comprehensive evidentiary materials on cases with moderate complexity related to individual allegations and document case file decision-making process
• Function under a moderate degree of guidance and supervision
• Provide second-level review and assessment of decisions made by those with less experience.
• Mentor and provide guidance to less experienced staff
• Collaborate with Employee Relations, legal, business management, and other internal partners and resources on investigation results
• Consult with peers, colleagues, and mid-level to more experienced managers regarding conflicts of interest, allegations, Wells Fargo Code of Ethics, and business conduct related policies on allegations

Required Qualifications, US:

• 5+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Military experience managing Equal Opportunity cases, SHARP, misconduct or internal investigations experience.
• Experience handling employee relations issues consistent with company protocol such as investigations related to alleged discrimination, harassment, or retaliation
• Experience doing investigative interviewing
• Experience identifying, analyzing, and resolving employee relations problems
• Experience consulting on human resources policies, procedures, and processes
• Experience consulting on state and federal employment laws including but not limited to Title VII
• Strong decision-making and critical thinking skills, with the ability to own case-related outcomes.
• Ability to research, trend, and analyze data and then summarize the findings
• Refined and professional verbal and written communications
• Experience using a case management system
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to manage multiple small to medium sized projects simultaneously
• Ability to manage a high volume of cases and meet stringent deadlines
• Ability to operate in the "gray" and use available data and information to make appropriate, fact-based decisions

Job Expectations:

• Ability to work on-site at one of the stated locations on the job opening
• Ability to work a hybrid work schedule - 3 days in office / 2 days remote

Additional essential information we want you to know about this role:

• Our role within Employment Investigations is to conduct investigations into allegations raised by employees and customers relating to Title VII allegations and employee misconduct. The type of allegations raised can be claims of sexual harassment, discrimination, retaliation, etc. and may also include multiple allegations worked in one primary case.
• The role requires the ability to work multiple cases at the same time and fully document all investigative actions and steps taken in a case management system. The objective is for the investigator to paint a full picture for their reader of how the case was worked and how they arrived at their conclusion.
• Additionally, strong decision-making skills are imperative in this role, as is the ability to be able to "operate in the gray" as the investigator does have autonomy in how they work their cases and may need to analyze multiple policies and procedures when making their case determination. The investigator will have responsibility for appropriately identifying which policies and procedures might have been violated in their cases. Investigators "own" their case work and should be able to appropriately defend their decisions and show how they landed on their conclusions.
• Investigators are expected to gather all evidentiary materials on cases and exhaust all resources to fully investigate the concerns alleged in the case. Simply put, we expect our investigators to do a lot of digging and research prior to case closure.
• This includes conducting interviews, researching, and analyzing data, and documenting how the case was worked through detailed case notes and report writing.
• Strong writing skills are essential in the role, as is the ability to help any readers of your case logically understand how you reached your conclusion.
• This role also requires strong partnership with Line of Business leaders, Employee Relations (ER), etc. and strong consultation skills.
• Investigators are expected to follow specific procedural and policy guidance throughout the lifecycle of the investigation, so the ability to be flexible and adapt to change is critical, as procedures and guidance are frequently updated.
• It is important to note that a significant amount of managerial oversight is necessary in this role, requiring a quality control review & manager approval before each investigation can proceed with necessary partner engagement or investigation closure.
• We are looking for candidates who can regularly adhere to complex business procedures and policies, which are updated regularly.
• Employees on this team are also expected to regularly give, receive, and apply feedback. You should be comfortable receiving feedback from multiple sources, as cases are reviewed by peers and managers.
• Finally, investigators must be able to multi-task and prioritize multiple work activities.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.