NOTE: This recruitment schedule was amended on March 8, 2023 from a continuous recruitment to closing. The Final Closing Date will be March 8, 2023.

The San Mateo Medical Center is seeking a well-qualified individual for the position of Lead Patient Services Assistant to, under general supervision, provide lead direction in assigning, directing, and reviewing the work of patient services support staff; perform difficult, technical or specialized patient services support work; and perform related duties as assigned.

Currently, there is one Full Time, Extra-Help vacancy at the Fair Oaks Health Clinic that is located in the South County. The position may require travel throughout the County, providing services for the community and/or to attend any required meeting and training. This position will work from 8am - 4:30pm, Monday through Friday.

The ideal candidate will:

• 
  Be a bright, flexible, energetic person who has at least two years of experience providing the highest quality of customer service.
• Have experience working with diverse multi-cultural or under-served patient populations.
• Be able to quickly learn and analyze rules, regulations, policies and procedures involved in customer service in a medical office setting and relay the information to customers in a clear, accurate and highly professional manner.
• Be able to deal tactfully, courteously and effectively with patients, visitors and co-workers under difficult circumstances.
• Possess excellent written and oral communications skills.
• Provide effective lead direction, training and work review of patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work.
• Have the ability to maintain a positive professional attitude in a fast-paced and sometimes stressful environment.
• Have working knowledge of healthcare billing processes.
• Have working knowledge of electronic medical record systems, such as ECW, Soarian, Medi-Cal, InvisionGold, and/or HDX.
• Fluency in Spanish is required.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Examples Of Duties

Duties may include, but are not limited to, the following:

• 
  Provide lead direction, training and work review to a small patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work.
• Provide input into selection decisions, performance evaluations and corrective action matters.
• Perform difficult or complex patient services office support work and assist with special office projects as assigned.
• Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations.
• Provide information to the public or to County staff that requires the use of judgment and the interpretation of policies, rules or procedures.
• Organize and maintain various departmental files.
• Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer terminal.
• Proofread and check typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.
• Oversee or personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
• May act as receptionist and receive and screen visitors and telephone calls; direct the caller to the proper person or personally handle the call.
• Process forms and records such as work orders, purchase requisitions and others related to the organizational unit; operate standard office equipment.
• Provide back-up for assigned patient services office support staff.
• Provide off hours services as required.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• 
  Basic supervisory principles and practices.
• Office administrative practices and procedures, including filing and the operation of standard office equipment.
• Policies and procedures related to the organizational area to which assigned.
• Medical terminology as related to office support work.
• Basic business data processing principles and the use of word processing or personal computing equipment.
• Proper form for typed materials.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Record keeping principles and practices.

Skill/Ability to:

• Plan, assign, direct and review the work of others.
• Train others in work procedures.
• Analyze and resolve varied patient services office administrative problems.
• Organize, prioritize and coordinate work activities.
• Read and interpret rules, policies and procedures.
• Organize, research and maintain office files and records.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Use initiative and sound independent judgment within established guidelines.
• Operate standard office equipment, including a word processor and/or personal or on-line computer.

Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Two years of journey level patient services and medical business office support experience.

Application/Examination

Application/Examination

If you are interested in being considered for this extra help position the following items must be submitted via e-mail:

• 
  Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:
1. Describe your experience, education, and qualifications for the role of a Lead Patient Services Assistant. Please include your experience providing lead direction and training to staff. Be specific.
2. What strategies would you use in a small group if there were differing opinions or solutions proposed to solve a problem? Be specific.
3. Describe your experience working in a fast-paced customer service setting. Include experience assisting customers over the telephone and in person, and providing information to members of the public. Be specific.
4. Describe your work experience using computers, including experience in the health/medical setting. List the software and programs in which you are proficient, and the types of documents you have produced. Be specific.

Please include the words "Lead Patient Services Assistant - Extra Help" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

The County of San Mateo may require that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy.