Lead Receptionist Job at Mission Veterinary Partners
Overview:
Location: 931 E Ogden Ave, Milwaukee, WI 53202
Shift Details: We are looking for a full time team member, but are open to part time as well. We are open Monday - Friday 8am - 6pm, Saturday 8am - 12pm, and closed on Sundays. Rotational Saturdays required.
Compensation: $18 - $20
Downtown Veterinary Clinic provides cutting edge primary care to companion animal pets. We are a neighborhood practice located just blocks from Lake Michigan in a vibrant and friendly neighborhood. We are a full service day practice with a focus on great starts for puppies and kittens, accessible and convenient wellness care, preventive and therapeutic dental care, behavioral consultations, and keeping senior pets comfortable and happy.
We are looking for a detail oriented, customer service obsessed member to add to our team. This role involves the full spectrum of customer and pet care from booking the appointment to check in, assisting the doctor with the appointment, and making sure the owner has everything they need when they walk out the door. Experience in a veterinary clinic is preferred but we are willing to train the right candidate. Working Saturdays is a requirement. We consider 30 hrs/week to be full time. Ask us about our Dream Fund quarterly bonuses for team members!
Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Benefits We Offer:
We put people first and never compromise on our values.
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .
Downtown Veterinary Clinic has an opportunity for a
Lead
Receptionist to join our team!
Location: 931 E Ogden Ave, Milwaukee, WI 53202
Shift Details: We are looking for a full time team member, but are open to part time as well. We are open Monday - Friday 8am - 6pm, Saturday 8am - 12pm, and closed on Sundays. Rotational Saturdays required.
Compensation: $18 - $20
Downtown Veterinary Clinic provides cutting edge primary care to companion animal pets. We are a neighborhood practice located just blocks from Lake Michigan in a vibrant and friendly neighborhood. We are a full service day practice with a focus on great starts for puppies and kittens, accessible and convenient wellness care, preventive and therapeutic dental care, behavioral consultations, and keeping senior pets comfortable and happy.
We are looking for a detail oriented, customer service obsessed member to add to our team. This role involves the full spectrum of customer and pet care from booking the appointment to check in, assisting the doctor with the appointment, and making sure the owner has everything they need when they walk out the door. Experience in a veterinary clinic is preferred but we are willing to train the right candidate. Working Saturdays is a requirement. We consider 30 hrs/week to be full time. Ask us about our Dream Fund quarterly bonuses for team members!
Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Benefits We Offer:
- Yearly uniform allowance
- Discount on veterinary care and products for your furry family members
- 401k retirement plan options with company match for all staff over 21 years old
- Medical, vision, and dental insurance options for full-time staff
- Paid time off and paid major holidays for full-time staff
- Life insurance and other benefit options available for full-time staff
- Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Train new employees using level training method.
- Foster collaborative relationships with other team members and departments.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Balance the cash drawer at end of each day.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Required Knowledge, Skills and Abilities:
- High school diploma or equivalent.
- Prior experience in customer service/reception in veterinary field required.
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .
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