Scope and Purpose: To assist the Property Manager with the day-to-day operations of the property, with primary emphasis on leasing apartments and maintaining good tenant relations.

Duties and Responsibilities:

• Greet and assist current and prospective residents
• Develop full knowledge of information required for the rental application, screening processes, rental policies, lease terms, and community policies
• Show apartments to prospects
• Schedule appointments
• Prepare leases and other paperwork to be signed
• File and maintain resident files
• Receive maintenance requests from current residents
• Advertise available apartments through various on-line channels, as directed by the Property Manager
• Secret shop competitor’s apartment communities
• Conduct check-ins for new residents
• Develop and maintain knowledge of current rental rates, sizes, locations and all amenities of the property/property group
• Assist the Property Manager with pre-inspections
• Assist with turnovers and be available to work longer hours during major lease-up and turnover seasons
• Participate in required Grace Hill educational training
• Perform various property-related tasks that may include: post resident notices and water bills, prepare property newsletter, plan special events for residents
• Work Saturday hours for weekend showings, as needed
• Assist the Property Manager in collection of delinquent rents
• Report unusual or extraordinary circumstances about the property or residents to the Property Manager
• Must follow established company policies and those outlined in the Employee Handbook.
• All duties and responsibilities of the Leasing Agent may be changed, added, or altered in anyway by Property Manager and/or Management.

The list above is in no way inclusive of all duties, however only represents the basic job responsibilities.

• Possess a pleasant, friendly, customer-service oriented personality with ability to work with, understand, and respond to residents, employees, and persons of all ethnic and family backgrounds.
• Ability to maintain a professional appearance and attitude at all times.
• Possess basic sales skills and/or have 1-2 years of sales experience.
• Basic knowledge of Excel and Word.
• Ability to organize and prioritize to meet appointment times & deadlines.
• Be hard working and specific to detail in a fast-paced environment.

Compensation:

• Hourly wage is based on qualifications and experience.
• For eligible employees, standard company benefits as established and earned including:
  • Health/Dental insurance benefits
  • VSP Vision discount plan
  • 401k retirement plan participation
  • Flexible spending account participation
  • Seven (7) Paid Holidays
  • Earned Paid Time Off (PTO)
• Option for set monthly cell phone reimbursement for means of communication to property staff and other employees during business hours, per current cell phone policy.