Leasing Professional - 132 Job at Hnn Associates Llc
About the Position
The Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.
Pay Details: $18-$22/hr
Essential Duties and Responsibilities:
Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.- Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
- Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
- Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
- Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
- Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
- Accurately record all traffic information daily.
- Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
- Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
- Participate in the success of all resident events, community programing and local/non-profit programs.
- Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
- Follow the community’s established policies related to concessions, specials, and all other marketing programs.
- Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
- Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
- Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
- Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
- Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
- Provide excellent customer service to all residents, prospects, and guests.
- Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
- Work collaboratively and respectfully with peers, other team members and departments.
- Attend training classes as scheduled and assigned.
- Additional duties as assigned by supervisor.
Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Follows instructions, responds to management direction; Communicates effectively; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications:
- Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Excellent written and verbal communication skills.
- High school education or equivalent required.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
Flexibility to travel to different locations as needed.- Valid driver’s license and insurance.
- Ability to work inside and outside in various weather conditions.
Attendance: Position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job. Work schedules and location assignments are subject to change.
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