The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 3 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest club in North America.

ATTENTION CORPORATE AGENTS

What you will do:

The Auto Club Group is seeking a Travel Agent who can provide services and sells domestic and international airline tickets, car rental, hotel, and travel insurance to Leisure Travel Clients/Customers/Executive Management/Board Members/Field through an inbound telephone environment.

In this position, you will have the opportunity to:

Determine member/customer/executive client needs based on individual consultation and emphasize preferred vendors as appropriate. Cross-sell membership to align with the ACG Connected Member Vision.

Consummate sales by making necessary travel arrangements and advising Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules, and fares.

Receive, investigate, and provide timely resolution to travel problems and issues.

Certified Travel Counselor designation, college-level coursework, technical school, or related work experience.

Gain experience as a lead/senior travel agent.

Develop advanced sales techniques

Work with computerized reservation system equipment

How you will benefit:

Our Auto Club Travel Agents earn a competitive hourly rate of $17.76 - $31.56

Full-time, paid training

Work schedule is Monday-Friday 8 am-5 pm CST

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Work Location:

This is a hybrid work arrangement (time spent in the office and remotely). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

We’re looking for candidates who:

Have a high school diploma or equivalent

Successful completion of AAA approved training programs within 12 months

Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto-faring of transactions

Car, Hotel, and Insurance knowledge

Tourism nomenclature

North American geographical relationships

Worldwide reference sources

Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)

Plan and book complex international and domestic itineraries, hotel, car, and rail reservations

Meet or exceed established performance, production, and quality standards

Operate an Apollo or other CRS and acquire a thorough knowledge of all necessary Apollo/CRS functions

Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars

Perform basic mathematical skills including percentages

Communicate effectively in the work environment and with the public

Plan and organize with attention to detail and accuracy throughout the selling/servicing process

Work in a team environment to promote member/customer satisfaction

Learn and use a variety of travel-related information including geography and travel resource material

Work independently with minimal supervision

Arrange travel itineraries for small groups

Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups

Offer advice on the destination and be knowledgeable about making transportation and accommodation requests

Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe

Be knowledgeable about passport and visa requirements for international travelers

Familiarity with the internet

Knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations

Ability to troubleshoot minor computer issues.

Desire and capability to work from home

Home Office Requirements include:

A designated workspace free from interruptions and distractions

Workspace large enough for two monitors and a phone

100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem

Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)

Ability to plug in (4) outlets with power strips

Personal cell phone during training with the ability to download company apps for network access

Earbuds or phones recommended

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, and realizing our differences makes us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

Long-term, sustainable, profitable growth

AAA Membership growth and renewal

Operational excellence

Become the “flagship club” of the AAA Federation

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more!

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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