SALES & CUSTOMER SERVICE AGENT (REMOTE)

Ticket Rescue is an exciting, young startup company intent on shaking things up in the event ticketing industry. We provide a reliable and quick service where users can come to sell tickets to all live events (think: sports, concerts & theatre)! We also sell event tickets in our online shop. At Ticket Rescue, we believe that every fan should have a chance to go to the event, and we try our best to ensure that no tickets go to waste!

ABOUT THE ROLE

We're looking for a US-based Sales & Customer Service Agent who can work full-time or part-time, remotely. You are someone who isn't satisfied with the status quo and will continuously seek out new ways to delight our customers across multiple channels (Facebook messenger, Twitter, email).

Our Sales & Customer Service team handles all incoming ticket offer inquiries from customers. This will require you to have an out-of-this-world level of friendliness, excellent communication skills, sharp attention to detail, and a can-do attitude. You’ll have a strong desire to see our business grow, and will work closely and collaboratively with the rest of our tight-knit team.

Our ideal teammate aligns with each of our core values. If you met the Ticket Rescue team at a tailgate, you’d find that we are: family first, self-motivated, industry disruptors, growth-driven, and positive.

WHAT YOU’LL BE DOING

- Handling inbound & outbound inquiries via Facebook messenger, Twitter & email
- Pricing ticket inventory competitively against the resale market
- Sending payments to customers via PayPal
Sharing, uploading & reviewing documents (forms, contracts, tickets)
- Professionally & personably responding to customer reviews & comments
- Transferring tickets on our databases (Skybox, Flashseats, etc.)
- Purchasing tickets

IF YOU…

- Have superior communication and customer support skills
- Work well with numbers and understand market trends
- Consider yourself a “people person,” a leader, and a self-starter
- Are comfortable with new software and databases
- Have strong attention to detail, organizational skills & are extremely punctual

….We’d love to consider you for this role! If you're ready to join our team, introduce yourself and follow the steps below!

HOW TO APPLY

Email hr@ticketrescue .com with the subject line “Rockstar Sales & Customer Support Agent.”

Please include the following materials in your application:

- Your updated Resumé/CV.
- Your availability for a 30-minute video call with our HR Manager.
- Your desired salary and available start date.
- What computer/laptop system are you working on?
- A link to a Loom video introduction (5 minutes max.) answering these questions:
1) Why are you the perfect fit for this position?
2) Tell us about any skills or experience you have that might be helpful in this particular role.
3) What motivates you to do a great job at work, other than the paycheck?
4) Tell us about a time when you found it difficult to work with someone and how you handled the situation.
5) What are your 1, 3, and 5 year goals?

Job Type: Full-time

Pay: From $34,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• Please provide a link to a Loom video introduction (5 minutes max.) answering these questions:

1) Why are you the perfect fit for this position?
2) Tell us about any skills or experience you have that might be helpful in this particular role.
3) What motivates you to do a great job at work, other than the paycheck?
4) Tell us about a time when you found it difficult to work with someone and how you handled the situation.
5) What are your 1, 3, and 5 year goals?

Work Location: Remote

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