Salary Range: $ 59,773.00 - $89,659.00

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Position Summary:*

Do you have a heart for service and a mind for logistics and performance excellence? Do you or have you recently worked in customer service for a trucking company?
At Exemplis, our mission is to provide our customers with what they want, how they want it, when they want it. The only way we’re able to deliver on this mission every day is through our exceptional team of bright, engaged, and dynamic talent.
The ideal candidate thrives in a fast paced, needs-meeting B2B & B2C environment with a demonstrated record of motivating teams to achieve best in class performance in a rapidly growing company.

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Responsibilities and Essential Functions:*

• Oversee day-to-day Logistics and Transportation activities of assigned team using SalesForce, Mercury Gate, and AX to manage workflow.
• Hire, train and retain the talents that will embody the Exemplis culture and values
• Create and manage shifts and schedules of the team to support customer and carrier needs
• Supervise team of Transportation Coordinators who are responsible for all Transportation related administrative activities including general freight inquiries, carrier track and trace, pre-ship order Expedites, White Glove deliveries and other routing change requests, post-ship order routing change requests, in-transit distressed shipment resolution, freight claims processing, etc.
• Coach team members based on daily/weekly/monthly metrics to monitor team and individual performance. Take full ownership of team’s responsibilities.
• Recognize, reward and celebrate the success and accomplishment of team members
• Implement Performance Improvement Plans/disciplinary actions as needed
• Personally, identify recurring issues, determine root causes, develop corrective actions, and oversee critical projects to ensure successful transportation and delivery
• In partnership with Logistics Leadership, support project implementation, change management, continuous improvement, and quality assurance
• Provide insight to Logistics Leadership based on customers’ and carriers’ feedback.
• Work cross functionally to provide the best customer experience.

Qualifications, Skills and Education

Required Qualifications

• High School Diploma or GED
• 3+ years of Lead or Supervisor experience with oversight of a team
• 3+ years of experience in a Transportation/Logistics Service environment with proven track record of high performance

Preferred Qualifications:

• Bachelor’s degree
• Experience in Transportation industry and Understanding of Domestic freight carrier networks and capabilities
• Experience with or understanding of SalesForce CRM Microsoft AX and TMS (Mercury Gate)
• Experience leading a team with remote operations
• Exceptional verbal and written communication skills

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Perks and Benefits*

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.
In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our salary formula is a national benchmark that adjusts to your cost of living, job duties, years of experience, skill set, and education.
• Bonus: This position qualifies for a bonus.
• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
• Employee Discounts across all of our product lines.
• Hit our Numbers Lunch: When we hit out monthly milestones, we all celebrate!
• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, we’re the #1 manufacturer of task chairs in the U.S. and continue to lead, innovate and disrupt across an array of industries.
We are proud to be a part of Exemplis and its growing family of brands, which includes Timbuk2, X-Chair, Mavix, HealthyBack, Edloe Finch, and Albany Park.
Exemplis has headquarters, offices and retail stores across the U.S. (plus a variety of remote work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.

Job Type: Full-time

Pay: $59,773.00 - $89,659.00 per year

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