Symetra has an exciting opportunity to join our team as a Long-Term Disability Case Manager!

Make timely, accurate, and customer-focused Long-Term Disability claim decisions. Work closely with clinical, vocational, employer, financial, and other informational internal and external sources to capture data, compare it to the contract and documents, conduct an analysis, and engage peers and management. Communicate verbally and in writing and fully use the claim system with accurate and comprehensive information.

LTD claim decisions handled by this position can be quite complex and because these claims can have an elongated duration and the dollar amounts exponentially impact what is due, the risk exposure to the corporation can be substantial. Develops solutions requiring analysis and research or takes a new point of view using existing solutions. The level of independent judgement assigned to this position increases over time.

• Make timely, accurate, LTD new and ongoing claim decisions. Work closely with relevant clinical, vocational, employer, financial, and other information. Compare the information to the terms, limitations, and conditions of the contract and applicable procedural documents and render the claim decision as quickly as possible
• Document the claim systems in an accurate and comprehensive manner while maintaining maximum levels of efficiency. Prepare and disseminate written and verbal communication to assorted internal and external sources. Prepare, update, and utilize a claim management plan to attain the most appropriate outcome
• Remain in full compliance with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques Remain fully aligned with operational standards. Meet or exceed claim team operational metrics
• Maintain an outstanding level of genuine caring and compassionate customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to develop high morale, and demonstrating a dedication to perfection

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $50,000 – $83,300 plus eligibility for annual bonus program

• High School Diploma
• 18 – 36 months of LTD claim experience
• Knowledge of federal and state regulations governing our products and services
• Familiarity with disability claim management concepts, excellent understanding of medical terminology/pathology/anatomy
• Actively pursuing a New York Independent Adjuster license is a plus
• Possessing or actively pursuing industry professional designations (e.g., FLMI, CPDM, etc.) is a plus
• Strong aptitude with Microsoft Office and other software applications

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit www.symetra.com/careers

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