Escape Lounges / MAG USA is a subsidiary of Manchester Airport Group ("MAG") - the UK’s largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. One of the product lines that MAG USA is focused on are our award-winning " Escape Lounges," our line of premier, common-use airport lounges.

The Role: Lounge Agent

We are currently looking for a motivated and experienced Lounge Agents to join the professional hospitality team at our exclusive Escape Lounge. This role requires an experienced and rounded hospitality professional as the duties are varied. Duties include:

• Meeting and greeting our customers in a professional and courteous way
• Ensuring that the lounge area is maintained and presented to the highest possible standard
• Taking bookings and keeping accurate records of each customer
• Serving and taking payment for food and alcoholic beverages
• Maintaining stock levels

We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider!

Qualifications and Skills

As the successful candidate, you will have experience within the hospitality sector with a proven track record in the delivery of high-end hospitality services.

• You must be a team player and be able to work in collaboration with your team-mates.
• Given the nature of the airport lounge, you will have to be flexible around shift times and availability.
• It is critical that you are computer literate and have used booking systems and electronic point of sales systems previously.
• You must be over 18 years old to comply with our service of alcohol policy.
• You must be able to pass a TSA background check in order to obtain an airport badge.

To be successful in this role, you will have a high energy/ can-do attitude. You must be able to deliver on time and to the highest standard. We will give you the support, skills, and tools that you need to be successful if you can bring the drive, personality, and desire!

Benefits

Escape Lounge / MAG USA is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. Therefore, we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical/dental/vision coverage, 401k, HRA accounts and basic life insurance to name just a few.

We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Work Remotely

• No

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Casual dining restaurant

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
All customers and employees are required to wear facemasks, enhanced cleaning and sanitation procedures, etc.

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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