The Manager, Cabin Cleaning will provide operational leadership and strategic support for all cabin cleaning team members at the local level and is accountable for a successful partnership between McGee Air Services and its customers. This role is responsible for managing all aspects of cabin cleaning operations performance, leading safety programs, and leading an engaged, highly productive team and driving a culture of mutual respect and involvement.

KEY RESPONSIBILITIES

• Provides oversight and support of cabin cleaning team members and processes
• Lead a team of supervisors, leads, and agents, including team member coaching, mentoring, and supporting individual development
• Establish and maintain a culture that encourages open communication, and where all team members feel valued, connected, and engaged in the success of the operation
• Recognize and celebrate individual and team performance
• Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
• Monitor, assess, and report on ramp and team performance as needed and drive ongoing improvement
• Investigate and report delays, irregularities, safety and compliance concerns, share lessons learned, and develop solutions for future prevention
• Develop systems to share performance with the team timely, and frequently to recognize success and identify opportunity for improvement
• Proactively identify potential threats to performance, safety, compliance, and staffing and implement mitigation
• Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules
• Ensure tools and equipment are available and in working condition for team members to perform job functions effectively and that robustly maintain systems are in place to track equipment
• Ensure that facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
• Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development
• Ensure compliance with company policies and all regulations of federal, state and local airport authorities
• Conduct audits and observations to ensure compliance with company and customer policy and expectations
• Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
• Other duties as assigned

QUALIFICATIONS

• College course work in related fields preferred
• Three (3) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations required; however, fleet service experience is highly preferred
• Excellent communication and interpersonal skills required
• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly
• Proven ability to direct the work of others in a positive way
• Strong leadership ability with a genuine desire to help others
• Able to lead and successfully communicate with a diverse workgroup and other internal departments
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment
• Ability to juggle multiple tasks in a fast-paced environment
• Ability to work with and maintain confidential information
• Flexibility to work varied shifts, weekends, holidays required
• High school diploma or equivalent required
• Must be at least 18 years of age
• Must be authorized to work in the U.S.

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company