Manager, Customer Development & Experience Job at TalentoHCM
Have you ever imagined yourself building a piece of a $1B company? Does building a team and managing a business unit while partnering with complex companies to solve their people-capability needs sound exciting??
Join our East Coast Team and its mission to catapult to a multi-million-dollar market within the next year. After 5 years of double-digit growth with 10,000+ positions recruited on 3 continents, Talento is growing our in-market team for the East Coast. Supporting various industries and functions, Talento will provide talent & organizational solutions to customers across the Americas and Internationally through our disruptive customer experience model in the global $500B staffing & recruiting industry.
We are looking for motivated candidates to join our leadership team who are ready to make an immediate, measurable impact through building high performing teams for our customers. The candidates who will thrive the most will bring innovative ideas, a passion for results, and an obsession with matching the right people to the right roles. At Talento we all share a passion to improve the lives and well-being of people around the world —and we need your help to do it. Join us as we disrupt the industry and do what you love alongside an amazing family culture that shares the same passion.
The Role
The Customer Experience Manager is a key leadership position responsible for the growth & end-to-end performance of a pod aligned to specific customers. The role is the face to the customer, proactively engaging with key business stakeholders across the customer to identify and deliver top talent.
Leadership
Join our East Coast Team and its mission to catapult to a multi-million-dollar market within the next year. After 5 years of double-digit growth with 10,000+ positions recruited on 3 continents, Talento is growing our in-market team for the East Coast. Supporting various industries and functions, Talento will provide talent & organizational solutions to customers across the Americas and Internationally through our disruptive customer experience model in the global $500B staffing & recruiting industry.
We are looking for motivated candidates to join our leadership team who are ready to make an immediate, measurable impact through building high performing teams for our customers. The candidates who will thrive the most will bring innovative ideas, a passion for results, and an obsession with matching the right people to the right roles. At Talento we all share a passion to improve the lives and well-being of people around the world —and we need your help to do it. Join us as we disrupt the industry and do what you love alongside an amazing family culture that shares the same passion.
The Role
The Customer Experience Manager is a key leadership position responsible for the growth & end-to-end performance of a pod aligned to specific customers. The role is the face to the customer, proactively engaging with key business stakeholders across the customer to identify and deliver top talent.
Leadership
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Manage a projects list and report on status weekly for internal, customer or other initiatives
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Espouses the culture of the firm as a key tone setter to our associates everyday
- Breathes and represents our company values, ensuring every associate is engaged, motivated and understands their goals
- Compile weekly lifecycle recruiting metrics and financial forecasting for actual v. goals for assigned accounts
Customer Development
Develops customer growth plans ensuring objectives are consistently met while measuring the correlation between satisfaction and revenue/gross profit objective; Develop detailed action plans for prospecting to drive coordinated outreach, meeting, events, and other activities
- Successfully build relationships with prospect customers
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Understand customer pain points and provide value to them through logically assembled information for them to consume and act on
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Create proposals, statements of work and price opportunities; Articulate problem statements and create presentations/proposals on our approach to address pain points; Drive a solutions-based approach encompassing Talento services that create efficiency, new capabilities, or lower costs
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Partner with marketing to develop campaigns that drive lead generation strategic alliances thought leadership etc. resulting in market activation and growth
- Participate as needed in trade professional and industry associations to develop contacts while contributing meaningfully to the purpose of the associations
- Coordinate customer and company driven initiatives to meet the needs of the customer while ensuring a positive outcome for the company.
Customer Experience & Recruiting
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Ensure the appropriate resourcing for customers to ensure the appropriate outcomes; Participate in attracting, developing, engaging & retaining associates; Obsess over the right resources for customer experience to be achieved
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Serve as a Recruiting expert to our customers’ HR business partners and hiring managers across multiple functional domains; Provide strategic insights, solutions, recommendations, and overall execution support to ensure the Talento differentiation from mass market, transaction-centric vendors
- Responsible for customer communications, conflict resolution and compliance. Review all major deliverables to ensure quality standards and customer expectations are met
- Develops and manages recruiting KPI's per customer producing insightful stories and driving delivery excellence through data
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Successfully review job descriptions and analyze client requirements to understand the needs of the hiring manager and skills required. Provide feedback to customers when expectations vs. market realities are not aligned
- Plays an integral role in contributing to the expertise of the team through collaboration and practice sharing. We believe you surround yourself with great people and they will learn from each other to become collectively better
- Participate meaningfully in the ongoing performance management process for the firms associates
- Shares responsibility for facilitating daily prioritization meetings. We self-manage our selves through a rhythm where the team holds each other accountable
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Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.
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Ensures the consistent execution of the end-to-end recruiting process serving as a coach, and hands-on trainer in these areas:
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Interaction with customers in Kickoff & Calibration meetings. Ensure customer requirements are gathered and leveraged throughout research, outreach, assessment, and submission
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Support development of research plan and tactics by collaborating and leading when needed with a team of recruiters, researchers, and customer teams. Constructs Boolean search strings to expedite focused candidate and client discovery. Develop creative sourcing and recruiting resources to expand talent portfolio and attract qualified candidates
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Conduct structured interviews and produce corresponding documentation to complete comprehensive candidate screenings that articulate fit to a role
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Develop compelling outreach messaging via appropriate mediums to effectively market to candidates
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Manage and update internal ATS with accuracy and integrity
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Display technical knowledge and the ability to understand technology
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Provide consistent communication and career guidance to candidates
- Creates search overview reports for clients including market intelligence and activities summaries
- Manage a diverse requisition load across all functional areas with varying levels of seniority for specific customers with total accountability of recruiting process, ensuring the end-to-end execution of the Talento Assessment Methodology
Experience and knowledge requirements for the Manager, CDE:
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Passionate about enabling businesses through human capital
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10 years of recruiting & human resources experience
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5+ years as a team lead – developing, hiring, onboarding recruiting professionals
- 3+ years owning a large, complex customer relationship with proven success driving a land and expand approach
- 7+ years’ experience in sourcing and candidate assessment
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Experience with Applicant Tracking Systems and sourcing tools including LinkedIn Recruiter, Indeed, etc.
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Driven by collaboration, learning, doing the right thing and quality human interaction
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Pride in delivering quality work, every time
- Fluent in English. Spanish or Portuguese preferred
- Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint
About TalentoHCM:
TalentoHCM is a high growth talent & organizational solutions firm. Through Talento Recruiting, we are transforming the customer experience standards in the recruiting services arena. The company was founded in 2017 with the belief that human capital should be viewed as an asset on the balance sheet. Through its integrated human capital services, the Talento team has supported 65+ enterprise, middle market, and startup/high growth organizations in 15 countries with recruiting, contingent workforce management, employer branding, strategy, transformation, organization design & implementation, career pathing, outplacement, employer branding and leadership development solutions. Some of the benefits of working for Talento HCM are as follows:
TalentoHCM is a high growth talent & organizational solutions firm. Through Talento Recruiting, we are transforming the customer experience standards in the recruiting services arena. The company was founded in 2017 with the belief that human capital should be viewed as an asset on the balance sheet. Through its integrated human capital services, the Talento team has supported 65+ enterprise, middle market, and startup/high growth organizations in 15 countries with recruiting, contingent workforce management, employer branding, strategy, transformation, organization design & implementation, career pathing, outplacement, employer branding and leadership development solutions. Some of the benefits of working for Talento HCM are as follows:
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Culture focused on advancing your career while disrupting an industry and providing unrivaled service; Rapid advancement and promotion opportunities based on merit.
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Health, Dental, Legal, Vision & Pet Insurance; Short Term and Long-Term Disability Insurance; 401k Retirement Plans, and Life Insurance.
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5 weeks of paid time off annually.
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Quarterly bonus structure for target performance achievement.
Talento envisions a world where the recruiting industry service model evolves into human capital partnership that drives organizational performance. Through trust and value, you are positioned to offer talent & organizational solutions that separate you from the rest. With 1000+ searches in the last 36 months, Talento Recruiting has established a footprint that it is ready to scale to the next level.
Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives and skills.
Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives and skills.
Talento Human Capital Management (HCM) is an equal opportunity employer, people are at the center of what we do!
People + Passion + Perseverance = Progress
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