Manager, Customer Success Job at WalkMe
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Manager, Customer Success is an important part of the management team for WalkMe's broader CCO organization. You will report to our RVP, Customer Success. You will lead the strategy for our team to ensure the successful growth of our customers, across WalkMe's customer base. This role also focuses on affecting change within our customer segments. You will be an active coach and strategic planner for a team of Customer Success Managers and Customer Success Advisors.
What You'll Own:
- Lead the team and ensure that each Customer Success Manager and Advisor is successful
- Prioritize where we invest our resources and efforts with customers
- Guide the team towards essential performance metrics
- Manage growth trends for the team and customers to advise customer and align with their goals
- Work with Accounts and other teams to ensure customer success with special emphasis on adoption, expansion, renewals and advocacy
- Partner with the Sales organization to participate in pre-sales activities for high value opportunities
- Contribute to the vision of the American Customer Success organization
What You Need to Succeed:
- 8+ years of customer success experience within a SaaS organization
- 2+ years of experience leading a team within SaaS
- Experience in defining and working towards goals
- Increase customer happiness and deepen customer relationships
- Comfortable and willing to be a hands-on contributor, on-site with customers
- Experience with enterprise SaaS vendors
- Bachelor's degree
What You'll Love about Us!
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance.
- WalkMe is a remote and hybrid work environment for those who chose to come to regional offices (vaccines required) with frequent in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
How We'll Take Care of You
Our job titles may span more than one career level. The starting base pay for this role is between $96,000 and $150,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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