Who We Are: Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. The Opportunity::

Enel X has a need for a Manager of Data Operations to join our world-class Operations organization under the Onboarding and Support umbrella. Comprised of the Data and Utility Operations functions, the team is responsible for working with utility partners to request interval meter data and summary billing data, maintaining customer and utility relationships, validating and monitoring all meter data in the Enel X platform, and providing quality support services for internal and external customers. The mission of the team is to provide support and expertise to strategically improve and maintain Enel X’s data health, and is a shared service among the Enel X products, including demand response, battery storage, and eMobility.

As Manager of Data Operations you will demonstrate leadership, responsibility, innovation and proactivity to help ensure Enel X has a highly knowledgeable and dynamic data support organization. You will become an expert in Enel X’s business model and will develop a deep understanding of core operational and support processes and their dependency on interval data. You will be the expert in the issues surrounding accurate metering solutions and the tools and systems that collect and process this information. Your core responsibilities will require you to find ways to lead the team to ensure quality customer experiences while driving operational efficiency and ensuring data is acquired and fit for purpose within internal SLAs. You will also determine what new investments the team should be making to keep in line with and move toward the company mission and vision.

What You'll Do at Enel::

• Manage, mentor, educate and hire members of the team
  • Manage staff and develop talent. Help them understand our industry, tools and Enel X processes. Motivate them to become experts in their domain.
  • Manage work queues to ensure staff is effectively utilized to meet operational commitments in responsiveness and issue resolution.
  • Develop documentation and training materials to be used within the team and throughout the company to promote a culture of quality customer support.
  • Manage budgets, allocations, and staffing. Recruit and hire new employees for open recs.
• Develop team and individual goals, check-in on goals and individual performance at least quarterly, and review end-of-year performance with each member of the team.
• Advise, consult and coordinate strategic initiatives related to data acquisition, management, monitoring and maintenance by leveraging your subject matter expertise.
  • Ensure that these initiatives help to achieve Operations’ larger goals.
  • Ensure that these initiatives are serving their purpose to the organization with the right amount of investment.
• Create and drive cross-functional alignment.
  • Find opportunities that improve delivery of products and services.
  • Increase operational efficiency to enable dynamic teams that meet customer needs.
  • Maintain a network with interdependent teams.
• Facilitate and oversee the team in the request, validation, monitoring and reporting of utility, 3rd party and Enel X meter data.
  • Identify data solutions that meet internal and external customer’s needs.
  • Create meaningful reporting metrics to internal stakeholders.
  • Ensure team is hitting internal SLAs for data requests, validations and customer support requests.
  • Work with other Enel teams to strategically improve the data health of our customer portfolio and ensure data is fit for purpose
  • Continuously improve the team’s functional processes using process re-engineering and automation to support increased volume and complexity
• Manage third party external contractors which perform large portions of the team’s transactional work volume

Who You Are:: - Industry expertise and the ability to succeed at a technology enabled service provider. - Prior experience with customer service, application management, process improvement and controls, and project management. - Strong desire to learn new technologies. - Demonstrated ability to work independently and in a team-driven context. - Self-motivation and the ability to work in a fast paced, forward moving environment. - Attention to detail and an inquisitive nature. - Excellent oral and written communications skills. - Excellent problem-solving and organizational skills. - Excellent time management skills and ability to balance conflicting priorities. - Ability to manage high stress situations calmly and effectively What You've Accomplished::

• BA/BS, with a degree in a quantitative/analytical field (Physics, Chemistry, Mathematics, Computer Science, Operations Research, Engineering, Statistics) or another field with demonstrated ability to work with and derive insights with technology
• 4+ years’ experience leading or managing teams
• 7+ years’ experience in data acquisition, management, monitoring and maintenance
• Deep analytical expertise with operational metric reporting experience

What Enel Offers You:: •A rapidly growing yet well-established business, •Ability to work with employees from many different cultures and backgrounds., •Benefits and rewards that support the life and well-being of you and your family., •One of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable., •Opportunity to grow and develop your career with the support and mentorship of senior leaders., •Various forms of flexibility to help you integrate your life with your professional commitments. EEO Statement: Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com. Notice to Recruiters & Staffing Agencies: Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.