Career Opportunity

Position: UTILITY Manager of Customer Billing

Location: WORK FROM HOME!

(within service territories in Florida and Delaware)

You’ll have oversight of Customer Care Back Office functions which include the areas of Billing, Service Order processing, and Staff Administration!

Who we are

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you’ll do

Ensure billing functions are performed accurately, promptly, effectively and in compliance with Company policies, tariffs and Public Service Commission rules and regulations.

Lead teams who perform Back Office Administrative functions including bill batch selection/posting, exception management and account research/reconciliation.

Collaborate across departments, functions and business units to ensure effective billing and positive customer experience. Occasional travel may be required.

Who you are

You have 5-7 years of utility billing AND leadership experience, with experience in regulated utilities preferred

You have a business or accounting degree (or equivalent experience)

You are a charismatic coach and team player

You have a firm grasp of accounting and regulatory principles

What’s in it for you?

-Flexible work arrangement

-Competitive base salary

-Fantastic opportunities for career growth

-Cooperative, supportive and empowered team atmosphere

-Annual bonus and salary increase opportunities

-Monthly recognition events

-Endless wellness initiatives and community events.

-Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!

-Paid time off, holidays and a separate bank of sick time!

Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dover, DE 19901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SAP: 1 year (Required)
• Utility/energy: 5 years (Required)

Work Location: Hybrid remote in Dover, DE 19901

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