Marina Concierge Job at Oasis Marinas
JOB SUMMARY
The concierge is responsible for providing exceptional customer service to boaters in an attentive, friendly and efficient manner.
Assists boaters with directions, reservations, troubleshooting, and other inquiries
- Position requires making slip reservations for individual boaters, boat clubs and assist with long-term lease arrivals.
- Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
- Set up, maintain and post daily revenue journals.
- Delivers messages, items and/or guest amenities as requested
- Explains rates for transient guests and accepts payment
- Completes all tasks in a timely manner as instructed by the General Manager
- Treats boaters and associates with courtesy, respect and dignity
- Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and procedure
- Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area
- Process all reservation forms, folio cards and payment for dockage, concierge services for slip owners and guests.
- Operate reception desk, Telephone and VHF Marine radio communications, dockage coordination, fuel dock coordination and log, vessel key log maintenance, outside contractor insurance compliance, and MMS software operations.
- Promote all aspects and business of the marina in a positive manner while maintaining the highest level of guest services.
- Maintain boater's lounge appearance and inventory.
- Creating Reservations
- Work with Staff and Customers in a willing and fun manner.
- Able to multi task and problem solve
- Other reasonable duties as assigned.
- Qualification requirements
- General accounting skills
- Must be acquainted with Microsoft Office software or able to learn
- Possess effective written and verbal communication skills
- Computer and Data Entry skills
- Customer-service driven attitude
- Experience in Quickbooks is preferred
- Ability to define problems, collect data, establish facts and draw valid conclusion.
- Proficiency in MS Office, including the ability to operate computerized accounting systems and Excel.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
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