Marketing Customer Service Specialist Job at Security National Life Insurance Company
What You'll Do
As part of the Security National team, the Marketing Customer Service Specialist will work directly with the Director of Marketing and Lead Development to help lead development and maintenance initiatives. You will be responsible for the execution of recurring and project-based work ranging from lead generation campaigns, internal IT product launches and their maintenance, vendor relationships and onboarding and lead budgeting and allocation.
We are looking for someone energetic and highly collaborative. This person should be excited about making a meaningful contribution right out of the gate and ready to work on omnichannel initiatives in a fast-paced environment.
Security National’s Marketing Team Mission: Through cross-team collaboration and creativity, we seek to accelerate growth through brand awareness and pipeline generation for our national sales teams.
What you will be doing:
Projects: Help execute on planned lead development/generation projects that include IT components that are in flight and those in planning stages.
Customer/User Relation: Assist and contribute to building strong user/customer relationships by providing excellent customer service for marketing and lead support via phone and email. This includes clients, sales management team and vendors.
Logistics: Place and manage lead orders with multiple vendors. Managing multiple lead budgets and reconciling invoices.
Support: Sales team support in the field through a thorough understanding of the SNL lead program.
Analyze: Reporting on lead feedback and helping to forecast trends
Administrative: Help manage and execute the day-to-day lead management efforts with our Leads Manager and our Customer Support Staff.
Other: Support marketing efforts for the larger marketing team as needed and as desired.
Requirements:What We'll Love About You
The ideal candidate will have:
- Excellent communication and interpersonal skills
- Understanding of a what lead funnel is and basic lead generation principles
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Customer service and relationship management experience
- Professional demeanor and personality when working with clients and partners in the organization and sales staff in the field
- Ability and comfort working on complex projects with firm deadlines and occasionally tight turnarounds
- CRM experience preferred either by usage or administration
- A fearless attitude towards technology and using multiple software platforms
- Basic understanding of project management principles
What You'll Love About Us
- Great Company Culture
- Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)
- Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
- Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. 401(k) with company match
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