Spooner Guardianship Services is a professional fiduciary company providing financial and medical management to individuals who have been determined incapacitated and in need thus in need of a substitute decision maker. Our caseload includes many clients who require support with applying for health insurance and state benefits. We are seeking a Per Diem Medicaid Assistant to join our growing team.

Spooner Guardianship Services goal is to process applications quickly, comprehensively and within state guidelines and designated time frame. The Medicaid Assistant is an integral part of this process in supporting the Senior Medicaid Specialist to ensure accurate and timely completion of initial application, Board of Hearing appeals, and follow-up to client and collateral contacts.

Under the supervision of Principal Owner and Senior Medicaid Specialist the ideal candidate will:

• Maintain schedule for Senior Medicaid Specialist, and Owner specficically regarding MassHeallth due dates, timeline and appeal schedule
• Completion and filing of Masshealth Application, Conversion or Review
• Reviews financial records to identify potential issues with eligibility
• Coordinate completion of Pre-Need Funeral in accordance with MassHealth spend down guidelines
• Telephonic, fax and E-mail communication with Pension companies, Department of Veterans Affairs, Social Security, financial institutions and Life Insurance companies on client's behalf to obtain need financial records.

The Ideal Candidate will have the following qualifications:

• High school diploma or GED.
• Ideally, candidate will have 1-3 years insurance-based customer service experience
• Strong customer service skills: ability to listen and understand needs and communicate effectively with all parties utilizing face to face, telephonic and/or electronic outreach.
• Excellent verbal and written communication skills.
• Bilingual (English/Spanish) is preferred
• The ability to manage multiple cases at once, requiring excellent organization and time-management skills.
• Discretion in handling confidential and sensitive materials is imperative.
• Ability to analyze and interpret company policies and procedures, define problems, identify alternatives, and implement solutions.
• Daily, consistent, and positive interaction with clients, facilities, and team members.

Spooner Guardianship Services offers a Flexible schedule, Competitive wage, reimbursement for expenses and mileage, 10 paid holidays per year and PTO time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift

COVID-19 considerations:
Due to the nature of our work and the medical complexity of the populations we serve, COVID-19 vaccination is required for employment.

Ability to commute/relocate:

• Sutton, MA 01590: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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