At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.
With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time.
Come join us. Let’s build something great together.
About the Role
We’re looking for an experienced Medical Assistant to support our Central Operations Team. You’ll work alongside collaborative partners and dedicated achievers in the field. You will work closely with our internal teams, in addition to working directly with our patients.
#LI-Remote
Why You’ll Love Working at Truepill…
- We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable.
- We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
- We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.
- We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
- We are committed to supporting employees’ happiness, health, and overall well-being - We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.
You’re excited about this opportunity because…
- You will perform typical front office and back office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs.
- Assist with patient support such as answering patient emails, patient phone calls, processing medical records, submitting prior authorizations, and working with other MA’s nationally.
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service.
- Become an expert with our software solutions, including but not limited to, Zendesk Chat, Zendesk Talk, and DrChrono.
- Primary work will come from inbound calls, outbound calls, and email support requests.
We’re excited about you because…
- You have knowledge of and ability to use and apply medical terminology.
- Knowledge of computer systems and electronic medical records.
- Ability to speak and write effectively at a high school graduate level.
- Ability to solve problems and identify solutions.
- Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations.
- Ability to work independently as well as an integral part of the patient care team.
- Ability to follow instructions and standard operating procedures High School Diploma or GED equivalent.
- Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
- At least 1 year of directly related experience.
Pay Range: $16 to $20 per hour
Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming
Diversity, Equity & Inclusion
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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