Position: Front Desk/ Receptionist

Hiring:1 Full Time Position

Facility Description:

Marin Specialty Surgery Center is currently is a brand new multi-specialty surgery center, located in San Rafael, CA.

• Our operations have been growing substantially over the past year and further expansion is expected through the addition of several more surgeons and high-acuity cases.
• Marin Specialty Surgery Center just opened new state of the art 13,700 sq. ft Surgery Center in May 2020
• The new MSSC has 3 Operating Rooms, 1 Procedure Room and 3, 23hr stay rooms to facilitate outpatient total joints and spine.
• Our facility is AAAHC accredited and specializes in Orthopedics, Pain Management, Urology, and Plastic Surgery.
• It is an exciting time and opportunity to join our team! For facility specific information, visit: https://marinspecialtysurgerycenter.com/

SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA, visit www.scasurgery.com.

Position Description:

• To support the facility by greeting patients/visitors, maintaining appearance of the lobby, answering switchboard, and acting as a resource for facility. Registers patients on the day of surgery and performs other medical office functions. The Admitter will function within the Center’s policies and procedures, support SCA Values, SCA Vision and SCA Mission.

Position Reports to:

• Administrator

Position Supervises:

• None

Degree of Supervision Provided to Position:

• Minimal and according to management guidance, must be self-directed and able to work independently

Education, Experience, and Licensure:

• High school diploma or equivalent; three – five years’ experience in a medical office, hospital, outpatient surgery center or related field; Computer experience, Excel, Word, Medical Billing Software and Applications; Working knowledge of Medical Terminology.

Internal Relationships (Works Closely With):

• As a representative of Surgical Care Affiliates, all comments, attitudes, actions, and behaviors have a direct effect on the Facility’s image and perceptions of quality service. Interaction with patients, families, physicians, referral sources, affiliating schools, visitors, volunteers, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork, which is congruent with Facility standards and guidelines to promote positive relations.

Function Outline:

A. Admission/Intake:

1. Greet patients and visitors to the facility. Notify facility personnel of arrival as needed.

2. Contact patients who are more than 15 minutes late and communicates information to Pre Op staff.

3. Obtains ride information from patient.

4. Copy insurance card(s).

5. Verify patient identity, financial ,demographic and insurance information.

a. Reprint label and consent/face sheet, correct PAS as needed

b. Notify Insurance Verifier of insurance changes..

c. Confirms primary and secondary insurance order based on COB rules.

6. Direct patient to complete accident questionnaire or COB forms.

7. Directs patient to review NPPR/ HIPAA information.

8. Obtain patient/responsible party signatures.

9. Collect State reporting data and input into PAS, if applicable.

10. Complete Medicare Secondary Payer Questionnaire (MSPQ).

11. Accept and record patient cost share payments.

B. Reception:

1. Greet and direct visitors to the correct departments.

2. Maintain visitor sign in.

3. Provide facility parking information and directions to patient’s family or ride. Validate parking, if applicable.

4. Maintain clean and tidy waiting room/lobby area.

5. Manage office and food supply ordering for facility.

6. Verify vendor appointments and obtain signature in visitor log.

7. Act as a resource for facility visitors and physicians.

8. Answer all incoming calls to the facility. Relay information in accurate, concise manner .

9. Maintains patient privacy per HIPAA regulations.

C. Mail/Deposit:

1. Open mail, date stamp and distribute.

2. Copy checks and log onto One-Write.

3. Prepare deposit slip and obtain a verifying signature. Forward deposit to BOM.

D. One Write Receipting:

1. Batch out credit card machine. Reconcile sales/refunds to One-Write Credit card entries.

2. Reconcile One-Write, sign and forward to BOM.

3. Checks and cash to be kept in safe until deposited to bank.

E. Chart Prep

1. Prepare charts for next day cases, ensuring medical records from previous visit are retrieved.

2. Runs patient identification labels, affix a label to each page of the patient chart and a patient identification bracelet.

Job Requirements:

A. Skills and Abilities:

1. Possess basic knowledge of medical terminology.

2. Knowledge of insurance lines of business.

3. Knowledge of standard coordination of benefits methodology.

4. Typing or keyboarding skills.

5. Knowledge of office machines (i.e. computer, scanner, fax, copier, multi-line phone system with voicemail, etc.).

6. Knowledgable of HIPPA guidelines, Red Flag Rules, and Medicare Conditions of Coverage requirements

7. Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the Business Office.

8. Possess strong initiative to get daily work finished and processed.

9. Is courteous, understanding and sympathetic toward patients, physicians and others.

10. Maintains regular attendance.

11. Ability to handle confidential information.

12. Ability to set priorities and work independently.

13. Warm, friendly personality with a commitment to treat patients with compassion and respect.

14. Ability to interact in a positive manner and to communicate well with patients, families, co-workers, physicians, supervisor and other facility teammates.

15. Ability to handle multiple tasks.

16. Ability to use discretion in dealing with the public.

B. Clinical Quality:

1. Communicates patient information to assure confidentiality and continuity of care

a. Documents all patient information according to established standards of care, policies and procedures

b. Discusses patient information with other health team members in an appropriate environment

2. Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment

a. Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations

b. Maintains confidentiality of all facility and patient information as required by facility policy

3. Considers age specific needs in communication

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: One location

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.