Medical Call Center Representative (FULLY REMOTE)

This position will involve answering inbound calls for large hospital networks during our evening and weekend shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.

If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!

You must live within the continental United States (+ Hawaii) to apply.

We currently have both full-time and part-time opportunities availabile. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

Shift Availability Requirements

Full-Time (appr. 30+ hours per week)

• Weekdays 3-11p; minimum 5 hour shifts, 4 shifts per week
• Weekends 7a-12a (midnight); one 8-hour shift on either Saturday or Sunday

Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred.

Minimum typing of 30 wpm is required and will be tested.

Candidates must also have the following equipment:

Dual monitors/Capability to run a second monitor (laptop monitor not acceptable)

Keyboard, Mouse, USB Headset, & Webcam (webcam for internal communication only)

Internet - Ethernet connection (hardwire internet) preferred

• Ping < 15
• Download > 50 mbps
• Upload > 10 mbps

Statlinx is able to provide the computer tower and USB headset only. Candidates must provide the rest of the equipment. If you are unsure if your computer meets the requirements, shoot us an email and one of our IT support agents can help.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!

Responsibilities

• Manage call volume of inbound calls in a timely and professional manner
• Follow communication prompts
• Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Entry Level: $16/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!

Health Benefits, Vision, 401k, and AFLAC available as well

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Weekend availability

COVID-19 considerations:
This job is has the best COVID precautions imaginable as it is 100% remote! (and it always will be!)

Work Location: Remote

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