Medical Receptionist Job at Specialty Infusion Centers

Specialty Infusion Centers Woburn, MA 01801

Site Coordinator

Position: Full-time

Location: 444 Washington St Suite 405, Woburn, MA 01801

Position: Onsite***

Pay: $20 - $22 per hour Plus Benefits

Job Description

Specialty Infusion is an alternative site of care for infusion and injection therapy. We offer a low-cost alternative to hospital-based infusions while providing top-quality medical care and amenities to ensure the comfort of our patients.

The successful Site Coordinator will be interface with patients, providers and managed care in order to complete patient intake, benefits investigation and patient scheduling. They will be responsible for providing excellent service to our patients and provider partners.

What You’ll Be Doing:.

  • Communicate with patients and providers I order to obtain all necessary documentation for scheduling and benefits investigation.
  • Interfacing with physician offices to verify completeness of infusion orders
  • Scheduling patients for infusion therapy.
  • Maintain knowledge about reimbursements for infusion services, medications, supplies, durable medical equipment, and, if applicable, nursing services.
  • Educating patients on, and applying patients to drug manufacturer financial assistance programs when appropriate
  • Resolve problems relating to practice systems, including appointments, registrations, referrals, medical records, staff/patient relations and billing inquiries.
  • Contact insurance carriers to verify patient’s insurance eligibility, benefits and requirements.
  • Request, track, and obtain prior authorizations within the required timeframe for infusion services.
  • Serve as an advocate on patient’s behalf with insurance providers during the prior authorization process.
  • Monitor and improve patient satisfaction, receiving and resolving complaints and escalating to management when necessary
  • Produce medical reports, correspondence, records, patient-care information, and administrative material.
  • Safeguard and maintain patient confidentiality by abiding by company policies, state and federal regulations relating to patient privacy.

Who We’re Looking For:

  • 2+ years’ relevant work experience in healthcare office setting
  • Preferred Bachelor’s degree or equivalent experience.
  • Ability to understand and prioritize multiple projects.
  • Understanding of medical terminology (ICD-10 codes), documentation, and payors
  • Good eye for detail to spot mistakes/inconsistencies in medical documentation
  • Excellent Customer Service skills.
  • Strong verbal and written communication skills.
  • Demonstrated computer proficiency in, but not limited to, EMR/EHR experience, Outlook, Excel, and Microsoft

What We Offer:

  • Supportive and Collaborative Team
  • Career Growth
  • Paid Time Off
  • Medical Insurance, Dental Insurance + Vision Insurance

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Insurance verification: 1 year (Preferred)
  • patient intake: 1 year (Preferred)

Work Location: One location




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