KEY RESPONSIBILITIES:

• Answer phones
• Record all outgoing voicemail messages and check incoming messages
• Coordinate physician schedules within department and with medical procedure unit
• Schedule procedural and office visit appointments for physicians, enter in Meditech and ECW
• Obtain all necessary insurance approvals and authorizations for all appointments
• Checking all outgoing billing sheets and daily notes for completeness, scan through computer system to billing company
• Fielding patient billing issues and concerns to appropriate contact
• Enter facility charges into Meditech daily
• Pulling charts and preparing for upcoming week
• Mailing out instruction sheets to all procedural patients prior to appointment; new patient packets to new patients prior to appointment
• Mailing out all notes to referring physicians and primary care physicians
• Calling to confirm all patient appointments
• Verify all patient’s insurance eligibility and copayments
• Front desk duties including checking patients in, making sure all necessary paperwork is filled out, scheduling follow up appointments upon patient check out.
• Collecting copayments, writing out receipts for all cash payments.
• Cleaning exam rooms between patients
• Submit drug prior authorization requests to insurance companies.
• Observe procedures when requested by physician.
• Administer random toxicology screening when requested by physician, including all paperwork, reviewing patient medication list and preparing specimen for shipment.
• Take new patient information from referring physician offices and following up to ensure all needed information is received before scheduling patient.
• Taking inpatient consultation requests and preparing necessary information such as labs, studies, reports, and medication lists
• Copy all outgoing prescriptions written by physician.
• Coordinating and obtaining insurance approvals for ancillary services such as physical therapy, MRI, TENS units, etc
• Checking all outgoing medical records
• Typing letters and other requested documents as needed.
• Screening all incoming mail and distributing to the appropriate party
• Fielding patient problems and concerns
• Coordinating spinal cord stimulator program which includes organizing all pre-trial appointments, insurance approval for temporary implants, scheduling follow up appointments, and coordinating with neurosurgeons office if patient is moving on to permanent implant.
• Other tasks that may be requested by physician or nursing staff.

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commits to recognize and respect cultural diversity for all customers (internal and external).
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Ability to read, write, speak and comprehend the English language.
• Medical terminology preferred.
• Experience in a healthcare setting required.
• Computer skills required, Word and Outlook.
• Strong communication and interpersonal skills required.
• Ability to analyze operational issues and work with team on solutions.
• Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
• Proficiency in hospital and physician practice computer systems such as Meditech, eCW and other comparable systems.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: