Medical Services Assistant (Multiple Vacancies) Job at Rutgers University
Position Details
Position Information
Recruitment/Posting Title
Medical Services Assistant (Multiple Vacancies)
Job Category
Staff & Executive - Healthcare - Administrative Services
Department
RWJ-Otolaryngology
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Medical Services Assistant (Multiple Vacancies) in Central Practice Operations at Rutgers Robert Wood Johnson Medical School.
The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
- Implements patient experience techniques in all patient interactions, in-person, telephone and tele-health visits.
- Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
- Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned.
- Handles physician and professional staff EMR and other correspondence to physicians, patients, and other providers.
- Monitors patient flow, and communicates with any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed.
- Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.
- Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.
- Be able to assist with patients who are medically complex and/or have sensitive medical or social issues.
- Documents all patient correspondence and correspondence with other pertinent health care providers.
- Assist in the treatment and examination of patient.
- Maintains awareness of comfort and safety needs of patient.
- Helps obtain pre-certification/authorization with insurance company prescribed medications or procedures.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA
Nonexempt
Grade
1750
Position Salary
Annual Minimum Salary
22.760
Annual Mid Range Salary
23.260
Annual Maximum Salary
23.960
Standard Hours
40.00
Union Description
Teamsters, Local 97
Payroll Designation
PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- Meets the New Jersey Board of Medical Examiners definition of a “certified medical assistant” as outlined in NJAC 13:35-6.4(a)2.
- At least one (1) year of relevant experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- The ability to function in a team environment .
- Able to travel to provide coverage at “off-site” practices as needed.
Preferred Qualifications
- At least one (1) year of relevant experience in a medical office setting.
- Bilingual skills (English/Spanish).
- Completion of medical interpreter training course.
Equipment Utilized
Physical Demands and Work Environment
PHYSICAL DEMANDS: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
WORK ENVIRONMENT: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
WORK ENVIRONMENT: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
Special Conditions
Position works out of offices located in both Eatontown, NJ and New Brunswick, NJ
Posting Details
Posting Number
22ST2265
Posting Open Date
Special Instructions to Applicants
Position works out of offices located in both Eatontown, NJ and New Brunswick, NJ
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Downtown New Brunswick
City
New Brunswick
State
NJ
Location Details
Position works out of offices located in both Eatontown, NJ and New Brunswick, NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
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