Member Services Associate Job at TITLE Boxing Club Strongsville

TITLE Boxing Club Strongsville Strongsville, OH 44136

TITLE Boxing Club was founded in 2008. TITLE Boxing Club is the largest franchiser of fitness boxing studios in the United States. We also operate a digital subscription service under this brand (TITLE Boxing Club On Demand). Since its founding, TITLE Boxing Club has focused on bringing the most original and authentic fitness boxing class to the boutique studio market.

Description:

As one of our Sales Associate (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold. Your earning potential is limited only by your own personal drive and willingness to succeed.

Our setting is within a fitness facility, so our working hours are based on our members needs. Mid-Afternoon/Evening + Weekend availability is required for our current openings. Schedules are flexible.

Essential Duties & Responsibilities :

  • Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)
  • Create new business internally through member promotions, referrals and the dissemination of guest passes
  • Create new business externally through outside promos (hot spot mini promos and planned events)
  • Reach out to potential members by phone and set appointments for potential new business
  • Promote specials to current and future guests
  • Complete agreements and manage daily planner/leads
  • Successfully attain personal revenue targets
  • Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
  • Understand how TITLE Boxing Club products/services will satisfy the potential member's needs
  • Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
  • Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
  • Effectively and professionally enroll guests using TITLE Boxing Club sales techniques and protocol
  • Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
  • Follow up with members that have enrolled to ensure we are exceeding expectations
  • Provide the highest level of customer service possible when communicating and interacting with guests
  • Assist in maintaining a clean and operational facility

Qualifications:

  • 1-3 years of customer service or sales experience preferred
  • 1-3 years of fitness industry experience preferred
  • Competitive drive to succeed in a commission sales and performance based culture
  • Excellent customer service and communication skills
  • Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives
  • In-depth knowledge of sales practices and techniques

Certifications / Educational Requirements

  • Must have a High School Diploma or GED

Physical Requirements:

  • Must be able to lift 45 lbs.
  • Typing, using the telephone and computer mouse
  • Ability to demonstrate proper fitness techniques
  • Frequent sitting, standing, walking and stair climbing

Perks:

  • Fun environment
  • Many classes
  • Personal training opportunities

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

  • Flexible schedule

Shift:

  • Day shift
  • Evening shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • Weekend availability

Work setting:

  • In-person

COVID-19 considerations:
Thorough cleaning and sanitizing of the club and high touch surfaces before/during/after classes and shifts.

Application Question(s):

  • Please provide a sample of weekly availability based on M-F 7am-8:30pm, Sat/Sun 7am-1pm

Education:

  • High school or equivalent (Required)

Work Location: One location




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