Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties

EEO/AA

JOB DESCRIPTION: The Member Services Coordinator will support the daily business operations including point of sale and member relations for the Department of Campus Recreation. This position reports to the Assistant Director of Member Services.

Job Duties: Responsibilities will include but are not limited to:

• Supervise student staff to include hiring, training, scheduling, providing feedback for evaluations, disciplinary processes and execute payroll.

• Coordinate member and guest operations, including oversight of access control, locker rental, program registrations, memberships, and point-of-sale transactions. • Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.

• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.

• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.

• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.

• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures.

• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation.

• Assist with creating, forecasting, monitoring, and allocating the Member Services budget; purchase and maintain necessary equipment and supplies.

• Serve on internal and external committees, work groups and collaborate with campus partners; build relationships with key stakeholders.

• Assess, evaluate, and mitigate risk for program area through direct supervision and management; implement policies and procedures; maintain accurate records; create various reports, and contract agreements.

• Evening and weekend hours are required as needed.

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.