Job Title: Membership Receptionist

Locations: The Carano Youth and Teen Center, William M. Pennington Clubhouse, and Donald W. Reynolds Clubhouse in Reno

Shifts: 7-11 AM and or 2-7 PM

Front Desk Admin Job Summary:

The Front Desk Admin is responsible for delivering top customer service to all who visit our Club locations. This position will greet Club members, parents, and visitors in a friendly and professional manner. The Front Desk Admin is responsible for accurately recording all members who check into the Club and check out of the Club. The Front Desk Admin ensures that the entrance to the Club is clean, attractive, and well-organized to create a positive first impression. This position will monitor the flow of people to ensure that unauthorized individuals are not entering programming areas and communicating with program staff.

Front Desk Admin Required Skills/Essential Functions:

• Serve as the initial point of contact for Club members, parents, and visitors.

• Assist the Membership Coordinator in accepting and processing Club member applications accurately and timely.

• Work closely with program and administrative staff as required.

• Provide a safe and secure environment for all Club members.

• Demonstrate verbal and written skills to communicate with a diverse population of members, and adults.

• Provide information on Club programs to members, parents, visitors and phone inquiries.

• Provide effective and positive customer service.

• Staff working with our members are considered to be in a safety-sensitive position and must submit to pre-employment drug screening, including marijuana and random drug screens, as applicable.

• Maintain a clean and orderly environment at all times.

Certification/association

• After hire, will receive mandatory paid on-line and in-person training, including Safety Skills, CPR/First Aid, etc.

• After hire, will be registered with Boys and Girls Clubs of America

DISCLAIMER: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Front Desk Admin Perks & Benefits:

• Paid personal time off

• Part-time hours

• Scholarship opportunities

• Tuition reimbursement

• Excellent training

About Us:
The Boys & Girls Club of Truckee Meadows is all about creating a place where every kid feels safe and connected: a place to belong and a place to become. This is that place for over 13,000 youth in 30+ locations across Reno, Sparks, Fernley, Ely, and Winnemucca. We are a place for kids to go before and after school, during school breaks, and during the summer to grow beyond the classroom. We help kids and teens achieve great futures by providing a safe and fun space, an engaging Club experience, and caring professionals to guide them along the way.

Education/experience requirements:

• High School Diploma or GED Equivalent, or working towards one.

Physical requirements/work environment:

• Must be able to perform duties which require walking, talking, hearing, standing, sitting, bending for long periods of time. May occasionally be required to kneel, run and/or climb.

• Staff working with our members are considered to be in a safety sensitive position and are required to submit to pre- employment drug screening, including marijuana and random drug screens, as applicable.

• Must be able to use hands and arms to enter data into the computer, use the telephone and other office equipment

• Must be able to lift, move manipulate and or hold objects up to 45 pounds. Objects that exceed the 45 -pound weight limit require additional assistance when moving, lifting or manipulating.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.