Membership & Season Pass Processing Team Member Job at Columbus Zoo and Aquarium
Overview
One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic about helping guests and comfortable entering accurate data on a computer, this may be the job for you!
Responsibilities
- Sells, upgrades and processing of memberships and season passes.
- Follows data entry protocol to maintain an accurate database.
- Provides consultation and recommendations to guests regarding memberships and season passes.
- Provides excellent guest service for members regarding zoo information and experience.
- Performs data entry, filing and general office duties for designated areas.
- Answers phone calls and emails regarding membership and general Zoo questions.
- Assists the Customer Contact Center as needed.
- Performs other duties as assigned.
- Schedule varies based on operational needs such as weather condition, guest attendance and department needs.
Qualifications
- Must be at least 16 years old.
- Computer and typing skills required (knowledge of Excel, and Microsoft Word preferred).
- Good organizational skills.
- Able to balance multiple tasks/assignments successfully.
- Able to work in varied weather conditions (i.e. extreme heat, rain).
- Excellent verbal and written communication skills.
- Able to maintain professional, courteous and helpful behavior with guests and internal staff.
- Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
- Able to work flexible schedule including weekends, evenings and holidays.
- Subject to BMV check.
- Subject to Drug Free Workplace Policy.
- Subject to Criminal Background check.
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