General Description

Must be energetic and provide outstanding service to YMCA members, guests, and program participants while handling several tasks simultaneously. The Member Service Representative will process information into the member management system efficiently and is accountable for knowing and properly executing all YMCA policies and procedures.

Principle Activities

Provide premier service to members and guests

Provide information about YMCA membership and programs in a professional manner

Process membership & program transactions accurately

Support promotional & fundraising efforts

Build supportive and caring relationships with members to assist them with their health and program goals

Listen to suggestions/concerns and respond promptly

Perform functions requested by Supervisor and department directors as need be

Provide supervisor with all changes to established work schedule.

Follow Welcome Center staff dress code: name tag, collared Y shirt, capris or pants

Attend mandatory monthly staff meetings

Skills and Competencies

High School diploma or equivalent

Two years of experience in the service industry

Excellent customer service skills

Proficient in Word and Excel with typing skills of 45 wpm or above

High degree of accuracy with information, multi-task oriented

Ability to develop effective working relationships, effectively communicate and problem solve

Ability to handle several tasks simultaneously

Shifts Available

Days,Evenings and weekend shifts available

ADA Specifications - Physical Demands

Employee must be able to stand for long periods of time with good posture

While performing functions of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; stoop; kneel; talk and hear. The employee must occasionally lift and/or move up to 20 lbs. Specific vision abilities required by the job include close vision, distance, color vision, peripheral vision, depth perception and the ability to adjust focus.

The YMCA strives to deliver positive change in communities throughout Northern Middlesex County. Every day, our staff - of all ages, backgrounds and life experiences - works to bridge the gaps in community needs by nurturing the potential of children and teens, improving individuals' health and well-being and providing support to our neighbors.

The Northern Middlesex YMCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. The Northern Middlesex YMCA makes hiring decisions based solely on qualifications, merit, and business needs at the time.