Position Summary: The Mobile Crisis On-call Specialist will provide on-call services as deemed necessary by the Mobile Crisis Director. All shifts consist of one (1) Specialist and one (1) Evaluator.

The Mobile Crisis Specialist will work closely with the Mobile Crisis Evaluators to answer and screen crisis calls, will provide services to community providers, and work closely with law enforcement, Coroner’s Office, schools, and treatment providers to provide services. The Mobile Crisis Specialist will help link patients with services, perform OPS’s when necessary and education to family members, will participate in on-call rotation, and assist the Addiction Services Director with admissions as needed.

Essential Functions:

• Triage and/or respond to requests for crisis intervention/crisis stabilization in the community; pre-admission screening and crisis intervention will be delivered in compliance with emergency services policies and procedure
• Work closely with law enforcement to provide support to individuals who may require mental health intervention instead of or in addition to law enforcement response
• Assist in diverting clients from more intensive levels of care and maintaining clients in their home communities, when appropriate
• Provide counseling to individuals and families and refer to support resources as appropriate
• Develop effective crisis stabilization plans that are client-centered and support strong therapeutic partnerships with clients and their natural supports
• Provide services and treatments necessary to provide integrated crisis response, crisis stabilization interventions, and crisis prevention activities, including clinic-based and in-home intervention
• Ensure smooth, client-centered transition into step-down and/or ongoing services, as appropriate, to include coordination with intra-agency and external service provider
• Provide support, education, and service coordination to natural supports, as needed, for appropriate crisis response
• Develop and maintain positive, collaborative relationships with community providers
• Produce client-related service records and maintain accurate and up-to-date documentation consistent with agency policies and procedures, complete and sign all appropriate documents in the EHR within 24hrs
• May require holiday and/or weekend coverage, as part of the Crisis Response Center’s rotation schedule
• Perform other duties as assigned

Knowledge/Skills/Abilities:

• Advanced clinical knowledge of best practices
• Excellent written and oral communication skills, time management, and organizational skills
• Must have a flexible schedule
• Ability to manage and de-escalate conflict, remain calm and reassuring in crises, and intervene appropriately
• Ability to be an effective listener
• Knowledge of appropriate methodologies for assessing client needs
• Considerable knowledge of crisis intervention and stabilization theory and techniques, and their application to individuals in crisis
• Working knowledge of community systems and resources, and inter-agency networking
• Some knowledge of voluntary and involuntary admission to state facilities such as local jails or correctional facilities
• A sense of humor is always welcome

Minimum Qualifications:

Education: High School Diploma or GED equivalent (Bachelors preferred, but not required)

Experience: Minimum of two (1-2) years experience working with adults and children with mental health and/or substance use needs

Licensure/Certification: CCRS preferred, but not required

HIPAA: Has access to secure patient documentation ensuring confidentiality is met

Computer: Experience with EHR (electronic health records) preferred. Proficiency with Microsoft Office Products

BENEFITS:

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Employee Discount Program

NESS Healthcare Center is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination based on race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.