Network Engineer 1

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Under the direction of the Manager of Network Engineering, the Engineer 2 monitors the Network Engineering work requests, provisioning queue, and incident queue through a computerized tracking system and assumes (or delegates to other team members) responsibility for incoming requests.

• Monitors and manages incoming work, provisioning of network workflows, and incident requests.

• Other support tasks, duties, and responsibilities may be assigned depending on workload and the employee’s skill level. Examples include hardware installations, troubleshooting, and DNS / DHCP administration.

• Occasional after hours and weekend work may be required in order to perform tasks that cannot be done during business hours.

• The engineer will be expected to participate in the Network Engineering on call rotation and will carry a pager and/or cell phone 24x7.

• Complies with all Network Engineering services, policies, and procedures.

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties and responsibilities as assigned

  
  

• Valid Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification.

• Valid Wireless certification is desirable (CCNA and/or CWNA).

• Bachelor’s degree in a technical field or equivalent experience.

• 3+ years’ experience with networking and internetworking devices and software. Experience with large mission-critical internetworks required.

  
  

• Cisco Routing and switching knowledge with Nexus, Catalyst, and Integrated Service Routers.

• Experience with administrating DNS / DHCP systems.

• Knowledge of cloud technologies.

• Routing protocols – MPLS, BGP and OSPF.

• Network protocols – Spanning Tree, VLANs, 802.1Q, and VPC.

• Cisco Wireless technology – Wireless Controllers and Wireless Access Points.

• Customer Service.

• Project Management.

• Teamwork.

• Good communication skills

• Ability to learn and be self-directed

• Independent

• Diligent in regard to creating and maintaining detailed computer incident logs

• Dependable in regard to providing regular status reports.

  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

• Normal office working conditions. The noise level in the work environment is quiet to moderate.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.