Duties and Responsibilities

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  Ensures friendly, courteous, prompt, and informative service to customers of Lakeview Village outpatient department including residents, family, employees, and visitors via telephone, in writing, and in person.
• Performs office tasks required for coordination of therapy services to ensure prompt and efficient delivery of service.
• Organizes and tracks the medical records for the rehab clients to ensure timeliness of skilled documentation and physician orders.
• Completes billing paperwork as needed for therapy clients, scans and attaches billing and therapy documentation to EMR in accordance with established procedure.
• Assists with Part B SNF processes for physician orders, contacting DPOAs and sending out/obtaining signatures on required billing paperwork and discharge notification forms.
• Works closely with billing coordinators for insurance verification and active billing.
• Assists with AOD scheduling for therapy staff to ensure proper treatment frequency and to promote consistency for residents. Works closely with therapy staff/managers for optimal scheduling.
• Assists with updating and maintaining written procedures for functions performed in the rehab department.
• Ensures that departmental mail is retrieved and delivered or forwarded in an appropriate manner.
• Prepares/compiles a variety of data for OP, Medicare, and insurance billing as needed.
• Assists with distribution and collection of OP satisfaction surveys.
• Performs AOD task list functions to facilitate timely billing at the end of the month,
• Performs duties related to keeping the office and treatment areas clean and orderly.
• Performs duties related to cleaning treatment areas as directed, updating logs for temperature checks, and gathering laundry.
• Assists rehab staff with the transport of clients and equipment. May be asked to provide general assistance during treatment.
• Develops and maintains a good working rapport with inter-department personnel and other departments within the facility, to ensure that departmental programs can be properly maintained to meet the needs of the facility and residents.
• Ensures that Resident’s Rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to express grievances are followed.
• Maintains confidentiality of sensitive information.
• Handles stress well, gets along with others in the workplace, maintains acceptable standards of conduct.
• Adheres to all safety regulations and requirements.
• Completes trainings as required by policy.
• Supportive of Lakeview Village’s vision, mission, and values.
• Performs other duties as assigned.

Qualifications and Skills

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  High School Diploma or GED is required.
• Two years of experience working in a rehab or medical office setting is preferred.
• Must possess a basic working knowledge of Microsoft Office Suite software.
• Must have experience working with electronic medical records.
• Demonstrates good communications skills, including but not limited to effective reading, writing, speaking, and analytical skills, with a fluent understanding of English.
• Must have the ability to exercise independent judgement and use creative problem solving skills.
• Possesses an empathetic approach to the elderly.
• Able to work in a team setting with residents, relatives, staff, and others.