Xtra Mile Cooling, Plumbing & Electrical, LLC has been a leading HVAC & Plumbing Company for over 20 years, based in in the Riviera Beach, FL area! We are a company committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for full-service home services, installations, and repairs for all their HVAC, Plumbing, Electrical and Generator needs. We invite you to be part of that vision!

Responsibilities:

The Office Manager manages and provides leadership for all activities, process and personnel relating to the service and dispatch departments.

• Provide leadership and direction for the service and dispatch functions.
• Oversee the preparation and analyze daily and monthly reports pertaining to the company’s service and dispatch activities.
• Recommend and implement changes to the service and dispatch processes and procedures of the business to improve operational performance.
• Oversee the monitoring and routing of service work, ensuring that systems are operational and are being effectively utilized in the assignment and routing of work.
• Effectively deal with customer service issues and escalated customer complaints.
• Handle all communication, billing, and payments with commercial clients.
• Review and edit all commercial contracts and invoices before submitting to vendor.
• Ensure the effective training and development of staff.
• Review and resolve issues affecting customer/Company objectives.
• Identify training needs and coordinate implementation of training programs.
• Design, create and manage Company social media presence. Attend Company community events
• Managing communication emails, newsletters and promotions to customer and potential customers.

Job Requirements:

• Management and / or supervisory experience is required.
• A minimum of five years’ experience or supervising Service and/or Dispatch functions required. An understanding of HVAC is preferred.
• Bachelor’s degree in a technical or business field. Significant relevant experience may be substituted for the educational requirement.
• Experience with Service Titan a plus
• Excellent written and verbal communication skills are required.

What We Offer in Return:

• Competitive pay with potential opportunities for bonus and commission
• Retirement is around the corner! Plan ahead with our 401K and generous Company Match
• Rest easy knowing your family’s health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
• Get your $ sooner with our weekly payroll
• Give yourself a chance to recharge, recover and rest with PTO days…earn from Day One and the longer you stay, the more days you accumulate
• Enjoy additional time off with 7 Paid Holidays
• Become an expert in your craft with continuous learning with opportunities for advancement and professional development
• With a company who cares about YOU, come to work, and enjoy what you do and with whom you work…
• and much more!

Xtra Mile is an Equal Opportunity Employer