Office Support Assistant Job at University of Central Florida
Unleash YOUR Potential With Us
As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
Student Care Services/Student Conduct and Academic Integrity:
The offices of Student Care Services and Student Conduct and Academic Integrity in OSRR are within the Division of Student Success and Well Being.
The Opportunity:
The Office Support Assistant will be responsible for overseeing the front reception for SCAI/SCS staff providing them with administrative support.
Responsibilities:
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Overseeing the front reception for SCS/SCAI staff with administrative support for both areas of the office.
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Serve as the first contact for students working with Student Care Services and Student Conduct and Academic Integrity and the campus community by screening phone calls to determine if students need immediate crisis support, connection to campus resources, or appointments with staff.
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Monitoring and responding to e-mails and telephone calls.
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Create a professional image for OSRR/SCS/SCAI through responsive, respectful interactions.
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Assisting scheduled and walk-in students with check-in procedures
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Follow established OSRR/SCS/SCAI opening and closing protocol.
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Providing students, employees, and community members with information regarding programs, resources, and services.
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Provide support to professional staff and OSRR/SCS/SCAI projects as requested in a timely manner.
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Assisting with the internal database and documenting student contacts in the database.
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Maintaining constant communication regarding urgent student concerns with OSRR/SCS/SCAI staff.
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Maintaining front counter area and information bins with current information, flyers, publications, etc.
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Placing facilities work orders, ordering and maintaining supplies inventory.
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Preparing and organizing any student worker schedules for front desk coverage, if applicable.
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Alerting OSRR/SCS/SCAI staff to student and staffing issues as required.
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Other duties as assigned.
Minimum Qualifications:
High School Diploma or equivalent and 0+ years of relevant experience
Preferred Qualifications:
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Experience in a higher education setting
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Experience in screening calls and working with students or community members who are experiencing crisis or distressing situations
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Training in crisis response or mental health intervention
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Ability to effectively interact with a diverse population
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Professional and pleasant demeanor
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Detail oriented, ability to multitask
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Ability to work independently
Are Benefits Important to You?
Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
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Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
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Paid time off, including annual and sick leave and paid holidays
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Retirement savings options
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Employee discounts, including tickets to many Orlando attractions
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Education assistance
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Flexible work environment
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And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)
Who Are We?
Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-DNI
Department
Student Success and Well-Being (SSWB) - Student Rights and Responsibilities
Work Schedule
Monday - Friday; 8:00am - 5:00pm
Type of Appointment
Regular
Expected Salary
$13.92
Veteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit
http://hr.ucf.edu/files/VeteransPreference.pdf
Equal Employment Opportunity Statement:
As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
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