Job Title: Operations Clerk

Department: Customer Support

Reports To: Customer Support Manager

FLSA Status: Non-exempt, hourly

Salary Grade: 13 ($21.00/hr. - $ 23.60/hr.) DOE

Revision Date: 4/2021

A successful individual in this position will thrive in a dynamic environment, values being part of a team, and has a desire to work at a local business that is dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties. The position of Operations Clerk involves fraud prevention, checking back work performed in Banking Centers, and processing corrections and adjustments as needed. Although each individual is assigned distinct and consistent tasks, Operations Clerks work as a team to complete department functions.

The Customer Support department of Savings Bank of Mendocino County handles a wide variety of centralized back office functions, lends support to the Banking Centers, and provides quality customer service over the phone through the Call Center. The ideal candidate in the Operations Clerk position is performance driven, displays strong interpersonal skills, and is highly motivated to contribute to a positive customer experience. SBMC’s team is made up of dedicated individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or General Education Degree (GED)
• One year of experience in an office environment with responsibility in clerical duties, data entry, and customer service

• Bilingual skills
• Intermediate to advanced keyboarding skills
• One year of experience in bank branch operations or bank back office environment

• Excellent customer service skills and the ability to promote and maintain the Bank’s customer service standards.
• Detail oriented and Organized
• Effective Time Management
• Communication
  • Effective oral and written communication with customers and co-workers
• Decisiveness
  • Make decisions confidently and wisely after adequately considering available courses of action
• Initiative
  • Make and act upon decisions within scope of authority and seeks approval when necessary
• Inspire others by example to perform to the highest standards and to work toward shared objectives that are in the best interest of the Bank
• Provides superior customer service to wide variety of individuals
• Ability to successfully coach and support co-workers to thrive in a team environment
• Familiar with Windows-based computers and Microsoft Office Suite
• Reliable to report to work on time with minimal absences

• Competitive, market-based pay
• Comprehensive insurance benefits package including medical, dental, vision and more
• 401(k) plan with maximum 6% employer match
• Profit Sharing plan
• Generous paid time off plans
• Employee Health and Wellness program
• Community volunteer opportunities
• Career development and training opportunities

Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is set in a quiet, office environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.

A post-offer physical is not required for this position.