• Compensation Range: $60k-$70k DOE
• Must be willing to show proof of Covid vaccination and booster as a condition of employment
• Must be able to travel to the California Bay Area or other areas for paid training as part of the onboarding process

ABOUT THE ROLE

Be part of the solution to reduce hospital employee injury and patient risks associated with Hospital Acquired Pressure Injuries (HAPI), falls, and other negative outcomes of immobility. Join a nationwide healthcare company as we place our footprint in Phoenix, AZ!

As part of the Operations team, the Program Manager leads the delivery of Safe Patient Handling and Mobility (SPHM) program(s), utilizing the Atlas Lift Tech Model. As a Program Manager assigned to one of our contracted facilities, you will be expected to function as a combination of a program manager, account manager and staffing manager while delivering the Statement of Work (SOW) to meet or exceed our client’s expectations.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Establishes and maintains productive, professional relationships with Key Points of Contact (KPOC) in the Hospital to ensure an overall positive customer experience
• Acts as the local main point of contact for service recovery, acting as a liaison between the customer & staff ensuring all customer complaints, inquiries, and/or issues are resolved to the customer’s satisfaction
• Serves as a liaison between the hospital KPOC & Atlas Lift Tech
• Works collaboratively with the client to provide SPHM solutions required to ensure fulfillment of the SOW
• Maintains positive communication with all departments and customers (both internal and external) served by the SOW
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis and reports progress, issues and opportunities using Atlas standardized reports

Safe Patient Handling and Mobility Program Management & Training:

• Manages the implementation of the Atlas SPHM Program. Responsible for leading, coordinating training, as well as, implementing all SPHM strategies according to the SOW outlined in the contract.
• Consults and influences SPHM policies, procedures, and practices in the hospital that impacts the hospital culture
• Participates and leads (as appropriate) Committees, Task Forces, Department/Unit Meetings, Work Groups, and any other teams in the hospital and/or delegates as appropriate to Mobility Technicians
• Prepares agendas, training, presentations, and reports as the SPHM program lead using Mobility Tracker data
• Coordinates, plans, documents, and implements SPHM Hospital staff “Score Carding” to ensure compliance with AB 1136 and OSHA requirements
• Assists the facility in coordinating all interdisciplinary communication efforts regarding SPHM efforts
• Works with the facility to develop a return to work program that reviews employee injury reports related to safe patient handling and provides additional coaching where necessary
• Works with the facility to develop and implement processes, training, and continuous improvement measures along with an action plan to improve the delivery of SPHM techniques

Staffing Management & Administration:

• Responsible for interviewing, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. This includes communicating job expectations; planning, monitoring, appraising, reviewing performance, and enforcing policies and procedures, and can include termination.
• Responsible for managing scheduling, payroll, and data entry into specified databases and programs
• In addition to management duties, performs regular rounding in the patient care areas to provide technical support to clinical staff
• Continually educates and trains Mobility Technicians (MT) on SPHM body mechanics, mobility assessments, lifting techniques, proper use of lift equipment, and any other processes or systems related to SPHM. Ensure that all MTs are compliant with any and all mandatory training.
• Compiles communication binder and ensures employees are compliant with Hospital and Atlas policies, procedures, and practices
• Manages contract administrative duties and responds to all communication in a timely manner
• Produces regularly scheduled reports as instructed by the Director of Operations (DOO)
• Tracks and communicates contract expirations, renewals, and the execution of new contract phases
• Meets with the DOO on a regular basis to review major activities, issues, and progress toward objectives
• Responsible for escalating concerns regarding questionable practice(s) to appropriate Atlas management
• Works with the DOO to maximize the profitability of the account
• Works conjointly on marketing campaigns and facility development with Atlas marketing personnel
• Ensures and inspects data entry points in Mobility Tracker for accuracy and compliance
• Depending on the size of the contract, participates in various corporate operation initiatives, and works floor shifts as needed
• Responsible for being on-site at their assigned facility on a full-time basis. (Exceptions and/or occasional remote working must be reviewed and approved by the DOO)

Skills and Qualifications:

• Demonstrated ability to use good judgment, and common sense and make good decisions
• Minimum of 2 years of supervisory/management experience
• 3 years of direct or related experience working in an acute care clinical setting
• Demonstrated ability to effectively train others. Strong active listening, oral, and written communication skills; demonstrated ability to work collaboratively, sell ideas, and influence outcomes across an organization
• Background in Safety Management, Development, and Training
• Ability to assess complex issues, strong analytical and problem-solving skills, and possess good numeracy skills
• Ability to work independently, good organizational skills, proactive, and highly self-motivated. Strong decision-making skills and the ability to take the lead.
• Experience conducting Safety risk assessments, job site analysis, product evaluations, and injury prevention program development, implementation, and training
• Knowledge of personal computers and mobile devices and various software programs (Microsoft Windows, Word, Excel, and PowerPoint) and familiarity with scheduling and Time and Labor software
• CPR/BLS Certification with American Heart Association required
• EMT Certification preferred
• Bachelor’s Degree preferred
• Physical requirements include 8+ hours on your feet and the ability to lift 35 pounds unassisted
• Covid vaccination and booster

Atlas Lift Tech, Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ABOUT THE COMPANY

Atlas is a mobility solutions provider. We combine our on-demand data tracking software with on-site Mobility Technicians integrated into the hospital up to 24 hours a day. Mobility Technicians are available on a scheduled or emergency basis through continuous rounding on the units, as well as in-unit and bedside training. Our Mobility Technicians are able to capture leading, lagging, and real-time indicators through our Mobility Cloud Software to guide and support hospital leadership through decisions that impact complications due to immobility.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

COVID-19 considerations:
All employees are expected to follow proper health and safety protocols, and have proof of Covid vaccination.

Application Question(s):

• Are you able to attend a 2-week training in the California Bay Area?
• Are you willing to obtain COVID vaccination and booster as a condition of employment?

Experience:

• Healthcare management: 1 year (Required)

Work Location: One location

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