Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for an Operations Specialist to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to our 55,000+ patient diverse patient base.

Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes a 401K with company match, a generous personal leave program, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.

We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Operations Specialist listed below.

POSITION SUMMARY

• Must be able to work independently and be self-motivated, self-directed, and demonstrates initiative.
• Proficient in Microsoft Office applications.
• Proficient in utilization of electronic medical records.
• Must be detailed oriented with excellent communication experience.
• Excellent written and verbal communication skills.
• 3-5 years of relevant experience.
• Ability to exercise good judgment.
• Ability to think critically, analyze and resolve problems in an efficient and resourceful manner.
• Strong interpersonal and relationship skills.
• Always maintains confidentiality and follows Brevard Health Alliance’s confidentiality guidelines.
• Able to collaborate and build relationships within the community.
• Ability to multi-task.
• Works well in a team environment.

PRIMARY ACCOUNTABILITIES

Primary Accountabilities of the Operations Specialist include, but are not limited to the following:

• Works in partnership with the Site Managers, Chief Medical Officer, Director of Business Operations, and Director of Clinical Operations to enhance operational efficiencies and overall performance, focusing on the overall patient experience, quality of care, fiscal responsibility, and overall productivity & effectiveness of the organization.
• Collaborate with Director of Business Operations on various initiatives, assisting with tasks, projects, audits, etc. as needed.
• Works with the Risk & Compliance team to ensure audit process is conducted appropriately, and works to communicate results to the clinics, and set up training for common areas found with the Education department.
• Conduct, research, and prepare data to present (via eCW, Solarity, etc.) to the Director of Business Operations to assist with decision making and aligning strategic and training efforts accordingly.
• Assists in reviewing, updating, and creating policies and procedures.
• Assists with ordering, drawing up purchase request forms, etc. as needed.
• Performs on-site audits at each clinic to ensure compliance and consistency of processes across locations.
• Works on Quality Improvement and organizational projects as directed by the Director of Business Operations.
• Ensure the provision and appropriate follow up of quality and efficient patient services and a positive patient experience.
• Analyze the efficiency of processes as necessary, and makes recommendations where seen fit. Works to develop/revise procedures for improving these processes in conjunction with the education department and Site Managers.
• Identifies opportunities for process improvement and strategizes improvements for their team, and across the organization.
• Coordinate with business and clinical operations to ensure a seamless, efficient, and patient-friendly workflows.
• Develop, maintain, and report Key Performance Indicators their programs of responsibility.
• Effectively utilize resources to plan, organize, and coordinate efforts for operational efficiencies.
• Works closely with Clinic managers and nurses to best utilize and share staff in times of need.
• Able to perform and carry out tasks, projects, etc. as delegated by the Director of Business Operations.
• Coordinate with Quality Improvement team and external consulting teams to improve the efficiency of EMR operations and workflows via templates, training, optimized processes, and reporting capabilities, and assists with implementing new EMR initiatives.
• Generate various reports for operations, quality, risk, etc.
• Assists with various administrative tasks and duties as required.
• Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s performance plan to be evaluated annually.

PHYSICAL DEMANDS

• Visual acuity, hand-eye coordination, hearing ability and dexterity to perform clinical tasks and operate equipment.
• Standing, walking, bending, stooping, and lifting as job requires for possibly extensive periods of time.
• Handling, lifting and moving of objects, equipment and supplies of up to 25 pounds as needed.
• Visual color acuity to perform point-of-care tests requiring color changes.
• Variable working hours and locations.
• Must be able to travel to all clinic locations as needed.

MENTAL DEMANDS

• Work in a stressful, public contact environment with patients and families of various ages, cultures, and socio-economic statuses.
• Professionalism, courtesy, and respect required when interacting with patients and staff.
• Concentration on multiple priority activities.
• Efficient response to emergency situations.
• Adaptation to changing situations.
• Motivation, self-direction, and demonstration of initiative.
• Maintenance of confidentiality in accordance with HIPAA.