Job Title

Job Description

Effective January 1, 2022, all Canada.-based Philips employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a documented medical condition or other protected human rights ground that prevent them from participating in COVID-19 vaccination may apply for accommodation. Philips Canada will consider accommodation requests on a case-by-case basis in accordance with applicable human rights legislation.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Acting as a liaison between the Factory (globally) and internal Philips customers within assigned regions and Market Order Managers.

• Confirming delivery dates of orders to internal customers in alignment with supply planning.
• Managing and reporting on Past due orders and reschedules as needed.
• Proactively and efficiently managing the order backlog for assigned Key Markets.
• Analyzing system configurations, triggering changes and process upgrades on orders, and working with international Key Markets on order related issues.
• Accepting and validating sales order by validating relevant information.
• Managing DEFOA claims, RMA process, and regulatory holds.
• Effectively setting priorities in order to meet commitments and established departmental goals, escalating issues appropriately and promptly to ensure optimum customer satisfaction.
• Your work must comply with Quality Standards, Philips standards of business conduct, ensuring established processes are followed.

You are part of

In Precision Diagnosis, we create smart connected systems, optimize workflows, and generate insights from integrated diagnostics, leading to a clear care pathway and predictable outcomes for every patient.

We are combining the power of imaging, pathology, genomics and longitudinal data with insights from artificial intelligence to drive the right care in the right sequence at the right time. Rather than viewing diagnosis as a single defining moment in care, we envision a continuous diagnostic system; one that combines our strong diagnostic technologies with clinical and operational informatics; one that’s smart and adaptive – designed to better inform the patient state and suggest the next step as the patient moves seamlessly through their care journey.

To succeed in this role, you’ll need a customer-first attitude and the following

• Education: Minimum of a High School/GED Diploma or Vocational education and specialized training or equivalent business experience in a regulated environment.

• Relevant Work Experience:
  • 3 years of experience in SAP
  • 1-3 years factory order management in a medical device setting

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits, and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.