Overnight Front Desk Agent Job at Four Seasons
About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.
About the Overnight Guest Services Attendant role:
*OVERNIGHT SHIFTS 11 PM - 7 AM* *SHIFT DIFFERENTIAL PAID*
The Overnight Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The Overnight Front Desk Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Responsible for night audit procedures of the front office.
What we are looking for:
Excellent personal presentation and interpersonal skills.
Outgoing personality and a can-do approach to any task!
Good problem solving ability and proficiency in Hotel property management systems.
Work Authorization and fluency in reading, writing, and spoken English is required.
The Overnight Front Desk Agent position requires continuous standing for 8 hours a day.
Previous hospitality experience in a similar role is ideal.
What we are offering you:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here are just a few:
- Lucrative salary!
- Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
- Time off plans starting at day of hire!
*An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!
- Wellbeing and mental health initiatives and focused company!
- Embracement and promotion of diversity in our workplace!
- Complimentary employee meals and beverages!
- Tuition reimbursement!
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/stlouis/ https://www.fourseasons.com/careers/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJob
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