If you desire a positive company culture and are team orientated, we want you!

Lamont, Hanley & Associates, Inc. is currently hiring collectors for our top-notch team! Along with a great competitive hourly base rate of pay, you earn an excellent personal bonus, plus company bonuses. We offer a full benefits package. Hybrid schedule after the initial training period and there is no weekend work.

Why Work for LHA?

• Recognized for being one of the Top 3 Best Places to Work for in Collections by InsideArm.
• Offer competitive hourly wage, bonuses, and recognition programs.
• Weekly & monthly prizes as well as giveaways (example: extra bonus $, gift cards, gas cards, and more).
• Offer several health, dental, and vision benefits.
• Retirement IRA with a company match.
• Holidays and Paid Time Off (3 weeks to start growth potential within the company).
• Flexible schedules (e.g., 4/10-hour days) and no weekends.
• Remote work 3-days a week after the initial training period.
• Excellent Employee Referral program.

Essential Functions:

• Collector positions are responsible for managing 400+ accounts related to accounts receivable.
• Maintains a professional and customer-friendly manner with each account.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Promotes effective working relationships with their team and other LHA departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.

Qualifications:

• Provide best-in-class customer service.
• Moderate typing skills required and basic math knowledge.
• Ability to maintain a predictable and consistent full-time work schedule.
• Available to work Monday - Friday (flex schedules available after training).
• Hours are 10 am - 7 pm.
• Bilingual/multilingual language skills desirable.
• One (1) or more years of general clerical a plus
• One (1) or more years of customer service experience a plus.
• Collections, accounts payable, and receivable experience a plus.
• Compensation is commensurate with experience.
• Successful completion of a thorough criminal background check.

We are an equal opportunity employer.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Manchester, NH 03101

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