Your role in our mission

We're Alfred, and we're building the future of living. We provide resident‐first software and services to deliver in‐home support and local experiences. We're contributing to build a future where everyone has the help they need to make time for the people and things that matter most. Since 2015, we've completed millions of services and saved our members countless hours across more than twenty cities.

The Package Porter will work directly with the on-site team to serve as the first point of contact with residents and guests to the building. The primary duties are to greet prospects and guests when covering the desk for breaks; check-in packages upon arrival, and check out upon pick up; deliver packages to units when approval is given; complete nightly package room audits while establishing a positive first impression and to ensure consistency and integrity of the brand and customer service.

This person will be working the shifts of Saturday and Sunday from 10am-7pm.

How you'll contribute to #OneTeam

• Maintain a professional standard of hygiene, appearance, and dress.
• Maintain a positive, courteous, welcoming attitude in all interactions with residents, future residents, visitors, vendors and co-workers.
• Receiving, scanning in, and giving out packages to residents with required signatures in accordance to company policy.
• Speaking with delivery services & vendors (such as dry-cleaning) and directing where packages should be left.
• Delivering packages and/or dry cleaning to units that have given the porter service signed permission to enter.
• Ensure the package room, package refrigerator and concierge desk are kept clean & organized.
• Calling residents if/when a delivery is in progress for larger items that may be delivered directly to their apartment.
• Providing Keys to vendors or residents, when needed.
• Be a liaison to the leasing office - take messages and/or service requests, if needed.
• Keep a log of all activities throughout the shift period.
• Routinely check email, voicemail throughout the day and respond accordingly.
• Use Yardi Concierge to check in packages.
• Enter service requests into the Yardi Concierge System and follow up with office or maintenance personnel when needed.

Who you are

• High School diploma or GED preferred.
• Clearly understand Microsoft Suite office Products (Word, Outlook, Excel, etc.), Google Maps, and the Internet.
• Experience with Yardi and Rent Café a plus.
• Able to adapt to new technology

Excellent Observational, Verbal, and Non-Verbal Communication and problem-solving skills:

• Self-motivated resulting in consistently high service levels
• Excellent time-management and prioritization skills
• Comfortable standing for the duration of your shift
• Ability to lift up to 30 pounds
• Comfortable working in all weather conditions
• Flexible schedules are required, including weekends, evenings, and holidays.

You'll connect with us if you

• Practice empathy
• Conduct yourself with the highest integrity
• Are thoughtful, self-reflective, and always open to growing
• Speak up with radical candor
• Approach your work as an owner
• Have a high and ever-climbing bar for excellence
• Always do things the right way, even when it's harder
• Believe that #OneTeam is greater than the sum of its parts
• Leave no loops open

Some ways we care for you

• Equity, Diversity, and Inclusion working group
• Weekly Seminar Learning Sessions
• Culture of Promoting from Within
• Quarterly Feedback Reviews