Part Time Project Coordinator Role

Location:

Wappinger Falls NY

Pay Rate

18.00 an hr

20-25 Hours Per

Week

(Can work anytime between 8 AM and 8 PM Monday through

Friday)

Job Description

Providing Customer Assistance and support for

products and services via phone, email, chat or other channels ensuring

excellent customer satisfaction.

The Tier 1 Customer Support Specialist is the primary person

for order entry and general inquiries and will work with purchasing departments

to ensure accuracy with the purchasing process.

They will provide Customer Service Assistance and support for

company products via multiple channels while ensuring excellent customer

satisfaction.

The tier 1 role is involved in learning the sales

processes, products and has a commitment to organizational success.

Key Points:

• Professionally manage incoming requests from

customers and ensure that issues are resolved both promptly and thoroughly.

• Thoroughly and efficiently gather customer

information, access and fulfill customer needs, educate the customer where

applicable to prevent the need for future contacts as per the department

standards and document interactions through SalesForce and QAD.

• Provide high quality service and support in a

variety of areas including, but not limited to: billing, placing print orders,

and Web support.

• Use automated information systems to analyze

the customer’s situation.

• Resolve issues in the best interest of both

the customer and company.

• Continuously evaluate and identify

opportunities to drive process improvements that positively impact the

customer’s experience.

• Manage corrections through to resolution

Skills:

Schedule meetings, Project management, Operation, Project coordination, Microsoft office

Top Skills Details:

Schedule meetings, Project management, Operation, Project coordination, Microsoft office

Additional Skills & Qualifications:

Training will be provided for the first 4 to 6 weeks

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.