Experience: Requires two or more years of retail sales experience with a track record of success preferably in one of the following industries: Agriculture equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment/machinery, small engine and accessories.

Essential Job Functions

• Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of team in the parts department and across other departments.
• Sells outdoor power equipment parts to customers walking or calling into the store
• Fills parts requests for the service techs and participates in rolling inventory check
• Greets Customers in a friendly and timely manner
• Fills customer orders from stock
• Prepares sales slip or sales contract
• Customer Service-Manages difficult or emotional customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Speaks clearly and persuasively in positive or negative situations; responds well to questions.
• Follows all company and vendor policies and procedures
• Adaptability-Adapts to changes in the work environment; Manages competing demands
• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Receive payment, make proper change and wrap or bag merchandise for customer
• Receives and fills telephone orders for parts
• Advises customer on substitution or modification of part when replacement is not available
• Examines returned part to determine if defective, and exchanges part or refunds money
• Alerts the parts manager when stock is running low.
• Weekly Duties and Responsibilities:
  • Marks and stores parts in stockroom according to prearranged system.
  • Takes inventory of stock, brochures, bulletins, manuals and publication. Present and accurate count to the parts manager.
  • Advise the parts manager of trends in parts usage. Monitor aging inventory and present a report to dept manager.
  • Sweep and clean the stock room
• Each Quarter meet with Parts/Service Manager to discuss improvement processes to be implemented during the next quarter.
• Annually meet with the Parts/Service Manager to discuss year-end results, goals and objectives for the upcoming year.
• Perform all other job functions as assigned.