Parts Specialist - Full-time w/benefits, No Evenings or Weekends!

Gap, PA

Sam's Mechanical Service provides rentals, sales, and service for forklifts of any brand and other material-handling equipment to companies in Lancaster and the surrounding counties. We are growing and looking to hire a full-time Parts Specialist to work with our customers & Service Techs to accurately identify and quickly order the parts needed to keep their equipment up & running.

• 
  Work for a privately-owned company where you are a valued teammate.
• Monday to Friday work schedule – no evenings or weekends required.
• Opportunity for growth for the right person.
• Talk with customers & Service Techs in-person and on the phone to determine what part they need for their equipment (forklifts of any brand & other material handling equipment). Ask questions and request photos of the piece to ensure you clearly understand which part they need.
• Identify the make/model number of the equipment that needs service.
• Reference the Parts Manual and identify the correct part number.
• Research which vendor will have a new or aftermarket part available and assess pricing and shipping times.
• Order parts and correctly document all information in our EBMS software to ensure the right part is billed to the correct work order.
• Accurately invoice customers directly from our accounting/inventory system.
• Receive, inventory, and organize the shipments of parts.

Our Core Values: Treat People with Respect, Solve Customer Problems, Be Neat & Organized, Do it Right

Our Ideal Parts Specialist will be:

• Team Player: Humble enough to admit mistakes. Driven to do an excellent job. Great people skills. Positive attitude.
• Calm: Things can get hectic when a breakdown disrupts a customer's workflow, creating a high sense of urgency. Being calm and patient while providing quality Customer Service is a critical skill.
• Relational: Able to build great rapport with customers, vendors, and crew. Must have good phone skills.
• Flexible: Able to change activities to accommodate the needs of phones and walk-in customers. Does what it takes to get the customer's equipment back up and running.
• Detailed: Can manage a complex multi-step process of collecting information, identifying part numbers, assessing the availability of parts, doing proposals, generating sales orders, placing orders, communicating shipping dates, etc.
• Investigative: Asks excellent questions to get to the heart of what our customer needs. Able to research and get the best price possible.
• Loves Numbers: We deal with many numbers in this industry, and tracking numbers accurately is crucial for success.
• Computer Skills: Must learn software, research on the internet, and communicate via Outlook and Microsoft Teams.
• Mechanical: Able to understand how the equipment works and identify the needed part based on customer descriptions & photos
• Experienced: Background working in the equipment, automotive, trucking, or similar industries. We will provide training to work with parts from forklifts and related equipment.

What we offer our Parts Specialist:

• $20-$24/h based on your experience. We are willing to pay for your expertise!
• Opportunity for growth
• Health Insurance
• Retirement with company match
• Paid Holidays & Paid Vacation
• Consistent Mon-Fri Schedule of approximately 45-47 hours per week (OT pay)
• No evenings or weekends required
• Uniforms with laundry service provided.
• Life Insurance & Short Term Disability Insurance
• A small, stable, growing company that values their employees
• Family-friendly, faith-based work environment

To Apply

Please submit your resume in Microsoft Word or PDF format to be considered for our Parts Specialist position.