Passenger Service Agent (Airline Industry) Job at Air France & KLM

Air France & KLM San Francisco, CA 94128

About Air France & KLM

A global giant with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.

Air France-KLM is the leading Group in terms of international traffic on departure from Europe. It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia.

Its Flying Blue loyalty program is one of the leaders in Europe with over 15 million members. Together with its partners Delta Air Lines and Alitalia, Air France and KLM operates the largest transatlantic joint venture with more than 275 daily flights.

The group also offers cargo transport and aeronautical maintenance solutions.

Air France and KLM are also members of the SkyTeam alliance which has 19 member airlines, offering customers access to a global network of over 14,500 daily flights to more than 1,150 destinations in more than 175 countries.

The Position

By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:

  • Be willing to help customers and be attentive to their needs
  • Be involved and proactive
  • Be courteous and friendly
  • Be impeccably dressed and well-mannered
  • Deliver a high level of expertise
  • Provide relevant information regularly
  • Create a welcoming environment

Key Responsibilities:

  • Commit to our Customer Service and Quality Standards
  • Maintain a high standard of safety and security according to the Air France & KLM safety policies
  • Check-in with document verification, perform gate and arrival, lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs information
  • Acquire and deploy new skills though training

Job Requirements:

  • Must be able to fulfill all regular airport duties after comprehensive training
  • Provide a safe and secure flight handling for arrivals and departures
  • Knowledge of Amadeus, Altea DC, WorldTracer etc. are preferred
  • Shift work is required, including nights, weekends and holidays
  • Knowledge of Word and Excel are preferred
  • Be at least 18 years of age and are legally authorized to work in the United States without sponsorship
  • Pass an extensive post offer pre-employment background check and pre-employment drug test
  • All new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment by Air France, this requirement must be met by your date of hire.

Key Job Competencies:

  • Customer Focus
  • Impact
  • Technical and Professional Knowledge
  • Teamwork

Job Specifics:

  • $19.65/hour, to be increased to $21.13/hour after 6 months of service and to $21.63/hour after one year of service
  • Working 5 days a week with 2 consecutive days off
  • Position starts at 25-40 hours a week and will be around 25 hours a week in the winter, with the potential to work 40 hours in the future based on qualifications and development
  • Comprehensive training will be provided

When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.

Air France is committed to employing a diverse workforce. EOE/M/F/H/V

Job Type: Full-time

Pay: From $19.65 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Holidays
  • Overtime
  • Weekend availability

Application Question(s):

  • Are you able to work late nights, weekends and holidays?

Work Location: One location




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