Passport Office Agent Job at University of Minnesota
Required Qualifications:
High School Diploma/GED
At least 2 years of related experience in an office administration or operations (some experience may be substituted with education)
Demonstrated experience with reception, and/or customer service
Demonstrated organizational skills
Experience working with constituents from a variety of backgrounds and cultures
Strong written and oral communication skills
Very detailed and process-oriented
Must be a U.S. Citizen and free of any Federal, State, or local Felony or misdemeanor convictions related to breach of trust or moral turpitude.
Preferred Qualifications:
Demonstrated experience being able to manage multiple projects during the same timeframe while paying attention to details.
Experience working with federal agencies (ex. Post office, DMV, etc)
Working knowledge of Google software (gmail, calendar, sheets, docs, drive, etc).
The Passport Office Agent will provide support to the Passport Acceptance office within the Global Programs and Strategy Alliance (GPS Alliance) office. The position reports to the Passport Office Manager. Ideal candidates enjoy understanding and handling day-to-day details of office work, are able to provide clear communication to all visitors of the Passport office and have the ability to provide excellent customer service skills to constituents with a variety of backgrounds and cultures.
Responsibilities:
90% Passport Office Support
The first point of contact for customers of the Passport office
Maintain working knowledge of passport acceptance forms and the completion requirement
Maintain a working knowledge of passport acceptance rules, regulations, and procedures
Take passport applications and payment; review documents to ensure accurately completed; verify that all application materials and documents are present and that all State Department requirements are met.
Taking passport photos
Manage customer expectations
Maintain regular contact with the Department of State personnel
Answer complicated questions associated with the passport application process; escalating them to Passport office Manager or Department of State as necessary
Provide a pleasant environment for customers as they wait
10% Other Duties as Assigned
The UMN Passport Office is an official passport acceptance center, approved by the U.S. Department of State, open both to the public and the campus community.
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
High School Diploma/GED
At least 2 years of related experience in an office administration or operations (some experience may be substituted with education)
Demonstrated experience with reception, and/or customer service
Demonstrated organizational skills
Experience working with constituents from a variety of backgrounds and cultures
Strong written and oral communication skills
Very detailed and process-oriented
Must be a U.S. Citizen and free of any Federal, State, or local Felony or misdemeanor convictions related to breach of trust or moral turpitude.
Preferred Qualifications:
Demonstrated experience being able to manage multiple projects during the same timeframe while paying attention to details.
Experience working with federal agencies (ex. Post office, DMV, etc)
Working knowledge of Google software (gmail, calendar, sheets, docs, drive, etc).
The Passport Office Agent will provide support to the Passport Acceptance office within the Global Programs and Strategy Alliance (GPS Alliance) office. The position reports to the Passport Office Manager. Ideal candidates enjoy understanding and handling day-to-day details of office work, are able to provide clear communication to all visitors of the Passport office and have the ability to provide excellent customer service skills to constituents with a variety of backgrounds and cultures.
Responsibilities:
90% Passport Office Support
The first point of contact for customers of the Passport office
Maintain working knowledge of passport acceptance forms and the completion requirement
Maintain a working knowledge of passport acceptance rules, regulations, and procedures
Take passport applications and payment; review documents to ensure accurately completed; verify that all application materials and documents are present and that all State Department requirements are met.
Taking passport photos
Manage customer expectations
Maintain regular contact with the Department of State personnel
Answer complicated questions associated with the passport application process; escalating them to Passport office Manager or Department of State as necessary
Provide a pleasant environment for customers as they wait
10% Other Duties as Assigned
The UMN Passport Office is an official passport acceptance center, approved by the U.S. Department of State, open both to the public and the campus community.
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.